Ordering from misco.co.uk

OK I decided to buy a Buffalo router/bridge from them cause it was quite cheap.

Got the item promptly and since last night I have been trying to set it up. Have gone through every single configuration you can imagine and this morning gave up and rang Buffalo Tech Support.

After doing the exact same things I did on my own they told me that its my modem-router that's at fault!!! So being a bit annoyed I said OK then lets power off the Buffalo and then power it back on again.....VOILA!!! ALL settings lost so they said it MIGHT be faulty!!

Yeah...might....like It could have been sthing else!!

Anyway, rang misco to ask them how to return it and they said I needed to speak to Buffalo and get an RMA from them before I send it back to them.

Behold!!! 3-5 working days till they send me the RMA now!

So.......

Misco won't take it back without the RMA from Buffalo
Buffalo want 3-5 working days to give me an RMA

and I'm left unable to do some work I wanted due to these morons from either end!! I even told misco that I was going to buy another product straight away that was even more expensive!!!

Customer Service they tell you!!!!

[northwind]

Maybe someone on here can comment on the distance selling laws- I'm pretty sure they can't insist that you wait for an RMA when you're returning it immediately. That's for warranty claims, not rejection.

I've never had a problem with misco, but then, I've never had to send anything back to them.

To get you out of the situation, call them back again, and explain that you want to send something back because you don't like the product, and that you're wanting to upgrade (at your expense).

I'm sure they'll be more than accommodating

The problems arose because you said it was faulty (yes, I know it is, but don't tell them that), and because of that, Buffalo will only listen to what Misco say if they provide the RMA, as this proves the customer has talked to Buffalo about the fault. So the problem lies with Buffalo, not with Misco.

However, 3-5 working days to generate a UID is a bit of a p*take. If I was a business customer, having to wait 5 working days before I could even send off a faulty unit, I think I'd just cut my losses, and never give Buffalo any more money.

EDIT: Northy, technically, because it's a faulty product, it's a warranty dispute.

[northwind]

Originally Posted by Baph

EDIT: Northy, technically, because it's a faulty product, it's a warranty dispute.

Hmm, don't think that comes into it... You can reject as "not fit for the purpose sold", even if that's due to a fault.

Well spoke to misco b4 Buffalo and they said nope you have to get an RMA.....

BS if u ask me!! Now I know why I always buy from the shop I used to work for!! Anytime I can just go and hand it back to them!!

Originally Posted by 600+

Well spoke to misco b4 Buffalo and they said nope you have to get an RMA.....

BS if u ask me!! Now I know why I always buy from the shop I used to work for!! Anytime I can just go and hand it back to them!!

I've just looked at misco's policy for returns. Here's a few brief quotes for the important bits:

NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 25% RE-STOCKING FEE
...
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT
...
Step 2: Call 0870 720 8730 for a Return Authorisation Number (RAN)
Returns will not be accepted at our warehouse without a valid Return Authorisation Number (RAN). RAN's will expire after 14 days. Any return we receive without an RAN will be documented and returned to you.
Step 3: Ship and insure your return

No mention of an RMA, tell them to shove it, and you'll obey their policy as it is on the website, IMHO

Yeap that's the number I rang and spoke to them twice

For home user press 3 and the lady I have spoken to both times comes on the phone......I doubt it she will tell me ANYTHING different than before

[northwind]

Had a wee dig: From the OFT,

"Distance Selling Regulations

Download our business guide Home shopping: Distance Selling Regulations (pdf 127 kb).

If you sell goods or services to consumers by:

the internet
digital television
mail order, including catalogue shopping
phone
fax
then you need to know about the Consumer Protection (Distance Selling) Regulations 2000.

The key features of the regulations are:

you must give consumers clear information including details of the goods or services offered, delivery arrangements and payment, the supplier's details and the consumer's cancellation right before they buy (known as prior information)
you must also provide this information in writing
the consumer has a cooling-off period of seven working days."

There's specific exceptions for computer software, but not hardware. They can't charge a restock fee either. I could quote you from that actual act, but it's in Legal and so doesn't actually make any sense

I guess I can only wait at this stage.

I'm not at home today or tomorrow so won't make a massive difference

BUT if it's not in my inbox by Thursday then I'm gonna kick off