A step too far or normal protocal??

Originally Posted by neio79

Phil been ringing from work again has he

Well done, shopped them on his latest fantasy, the overly friendly salesman!

Originally Posted by neio79

Phil been ringing from work again has he

Haha, definatly wasn't Phil, have you ever spoken to him?! He doesn't talk to me like that!

Originally Posted by plowsie

That's overly flirty banter for a stationary salesperson. We used to have one that would call me babe all the time 'you haven't seen me' was always my reply.

Why in Gods name would I want to go to lunch with him for, what would we talk about? Ink cartidges?! Wow sounds fun

I do need to respond in a strictly business fashion and if that don't work, il direct him through to you shall I stu!

as we have a switchboard at work we can sometimes avoid calls like this.... however on the chance that they get though, and they are over friendly, calling me sweety and darling I have two ways of dealing with it.

1. put the phone down, not business like I know, however then call the switchboard let them know, they make up some BS about us having line problems and that I am now in a meeting when they call back!
2. I become really cold on the call, and they get 1 or 2 word answers, I can't stand over friendly phone calls from people i haven't dealt with before. With my normal contacts I talk to we have good banter on the phone, but thats after a business relationship has been formed!

Originally Posted by plowsie

Well done, shopped them on his latest fantasy, the overly friendly salesman!

HAHA

"yes dear, you be the salesman and il be the receptionist!" ROFL!

[Viney]

Originally Posted by Kate Moss

At work I am responsible for stationary contracts, consumables etc. Had a phone call today from a company trying to get our business. They said they had just secured a deal with Cadbury and so are sending out 1kg chocolate to all people on there database, that happens to be me!
He asked if he should send it to my home address?...I said no, work is fine! (Why would i want to give out personal details?!)

He then continued to make conversation, I presume to build a rapour in order to try and make me use their company. He gave me "a great deal" on an ink cartridge. The company I already use is cheaper and told him so, so he some how managed to do the same cartridge for £2 cheaper!

Anyway...he says he visits all customers and asked would it be ok to take me out to lunch at his boss's expense.
...umm NO!!
So instead he will bring biscuits etc! He then makes small talk asking if i had a nice Valentines and asked if I was hungover?? (Baring in mind I work in a rehab, I find that a little inapropriate!)

He also said he gives 2 weeks notice before he visits and said jokingly " so you'l have time to do your hair and make-up" WTF??

He clarified some company details with me, his respons; due to the fact that he had the correct details was "Kate, I love you, I've got ticks in all my boxes"

What's going on? A step too far in trying to secure future business?

Yeah he phoned me this afternoon with exactly the same same patter! (I also work with staionary and consumables!)
Sounds a little to creepy even for the normal everyday sales person and a little to familiar. If youa re not happy, phone the company back and let them know. I really hate pushy sales people. I work for Xerox and i get epople trying to sell me Xerox cartridges "Hello, Mr Vine, i understand that you use Xerox products?" "i do, yes" "Can we quote you?" "Yes, but i bet you can not beat the price i pay" "We'll see about that" "Ok, give me a price on a 6060 magenta cart" "Hmmm, tap tap tap, We can do them for £123 delivered" "Excellent i say, still too expensive, can you beat that" "Tap Tap Tap, best price £103 delivered" "Not bad but still a lot more than i pay" "Can i ask what you pay" " Of course, Nothing, they are included in the service agreement as this is a Xerox run site, Goodbye!"

Originally Posted by lily

as we have a switchboard at work we can sometimes avoid calls like this.... however on the chance that they get though, and they are over friendly, calling me sweety and darling I have two ways of dealing with it.

1. put the phone down, not business like I know, however then call the switchboard let them know, they make up some BS about us having line problems and that I am now in a meeting when they call back!
2. I become really cold on the call, and they get 1 or 2 word answers, I can't stand over friendly phone calls from people i haven't dealt with before. With my normal contacts I talk to we have good banter on the phone, but thats after a business relationship has been formed!

Lil I wish I had responded differently, I was completly shocked by the call! Il get my assistant to speak to him if he calls again and she can tell him I have left the company! He wont get very far with her, if he tries it on!

Originally Posted by Viney

Yeah he phoned me this afternoon with exactly the same same patter! (I also work with staionery and consumables!)

I get told off a lot for writing the wrong one

Yeh Kate this dude sounds really creepy. I'l let you line manager know if i were you

[fizzwheel]

Originally Posted by Kate Moss

I do need to respond in a strictly business fashion

Actually I'd say you dont need to respond to him at all. Just say

Thank you, but no thank you and then end the call.

The more you talk to him the more he'll be able to use that as leverage and then he'll just keep being over familiar towards you.

As said one or two word answers, and then end the call as quickly as possible. Or if he is just getting on your nerves, put the phone down.

Take a note of his number and then screen your calls. I'm assuming that the number he is calling from comes up on your phone display though.

I do this alot with cold callers. If its important they can leave a voicemail otherwise b*gger off and stop wasting my time.

[Viney]

Rai, to this day and even after 20 years in the business, i still, as you can see, write the wrong one!

Originally Posted by fizzwheel

Actually I'd say you dont need to respond to him at all. Just say

Thank you, but no thank you and then end the call.

The more you talk to him the more he'll be able to use that as leverage and then he'll just keep being over familiar towards you.

As said one or two word answers, and then end the call as quickly as possible. Or if he is just getting on your nerves, put the phone down.

Take a note of his number and then screen your calls. I'm assuming that the number he is calling from comes up on your phone display though.

I do this alot with cold callers. If its important they can leave a voicemail otherwise b*gger off and stop wasting my time.

Our phones don't display the phone number of the caller.

What if their prices are god though?!