Understatement of the year - A tad miffed.

[rictus01]

Now that's just not nice and I do feel for you , still I suppose this time of year they're out in numbers, after all it's a fair bet people will be carrying more cash than normal and they probably saw you're not going to be chasing them even if you saw them doing it (I've only been out twice myself on crutches and if it wasn't for the fact I had friends with me each time I'd feel well vulnerable).

the card business is a bummer to; just about ruins Christmas shopping well the online stuff anyway.
I'm with Natwest and lost a card several years back, they verified with me all transactions after I'd reported it and refunded two that weren't mine, so you shouldn't have any worries there, although it did take sometime.

Still if the worst comes to the worst and your Christmas is ruined you can come to mine as I'm planning on having it about the end of March.

I really hope it all works out and the candlelit bath sheds a warmer light on the whole thing.
It'll have to be a sit down hug I'm afraid; but no less heartfelt for that.

Cheers Mark.

Mmmmmm, the bath was nice and relaxing and my new crystal lamp gives everything a lovely warm glow (still didn't sleep too well last night anyway ).

Thanks for the words of support and wisdom guys. It's times like this I guess that only go to reinforce what a cool site this is due to the people that populate it.

[mattSV]

Originally Posted by K

Nice thought, but yeah, I've already checked. Not fallen out anywhere.

Plus £200 has been withdrawn from my account (just checked online) - and the remaining figures don't add up so I think there's a transaction in the works somewhere.

So, looks like I'm in for another trip into the bank tomorrow. I don't suppose anyone knows what NatWest's procedures are do they. Pah. I'm off for a long soak in a candlelit bath, then a cuppa with a bar of chocolate and a good movie to try to relax ... watched in the soothing light of my new lamp.

Northy pretty much summed it up

NatWest do now have a dedicated Fraud Centre that the paperwork you will be asked to complete at the branch is sent to - you should then be able to deal with them directly, rather than via the branch. It is a real PITA hwever there is no reason why you would not get a full refund, unless you had been negligent (e.g. kept your pin with the card ) which obviously you were not.

Just keep checking your transactions regularly online and let them know of any dodgy ones.

If you get any grief PM me and I'll see what I can do - a friend of mine is the head of the Fraud Centre.

HTH

Matt

Doh, sorry to hear that K

thats sh*t k, chin up hun, chocolate by softly lit new lamp, not all bad

Remember
1.Not your fault.
2.Still not your fault.

Unless you stay in doors and turn your home into a bank vault, **** can always happen.

We've been burgaled twice, 1st time thay forced the front door, hit it so hard the frame split. So we reinforced the door security.

2nd time, they tried the door - no joy , so put a brick through a rear window instead . Genius, there's no combatting polished subtle artistry like that

If they want to get in, they will. If they want to rob you, they will. They're scum, they're desperate....there's nothing you can do about it.

and it's still not your fault if they do.

Update: Well, so far there has just been two transactions that have shown up on my account that the little scroat made.
First was the cash withdrawl and thena purchase in Tescos for just shy of £300. It's a huge Tescos though, so there's no end of electrical goods, phones, clothing etc.

All been reported to both the police and the bank, who I have to say, have both been very sympathetic and supportive. The woman at the bank I spoke to sorted all the forms and stuff for me and said it could take as little as a week to sort out.
I'm not going to hold my breath, but she was very nice about it.

The thing that did surprise me was that I got my new card through and it came with instructions that it was set to continue using my old PIN.
Now that had obviously been compromised so I was a bit surprised that they didn't automatically change it with the new card.
Either way the first thing I did was change it myself at the nearest cash machine...

... though I was halfway through doing it when I realised I was hunched over the terminal like some deranged paranoid hunchback.

[rictus01]

Well that's sort of good news, glad they got the card sorted quickly.

Hope that means your Xmas goes to plan.

Cheers Mark.

[northwind]

That seems a bit odd to me, I know we issue a new pin every time a card's stopped. Nothing to stop you changing it right back of course, but at least we make the effort

Just saw this! Very sorry to hear about it and glad is seems to be under control. We shall have him executed...