Insurance and cooling off periods?

im with chakraist here, i work for a well known bike insurance co-im i sales/renewals and can most things but when stuff has to go through to customer services they are always really busy and only have a small team of staff that are trained to deal with the calls we put through.

Call centre work I think will be the death of me! How do you find it? I've been doing 8 hours a day for 2 and a half weeks so far, only 4 more days of it, been taking 70-80 calls a day, crazy stuff.

Originally Posted by Paws

im with chakraist here, i work for a well known bike insurance co-im i sales/renewals and can most things but when stuff has to go through to customer services they are always really busy and only have a small team of staff that are trained to deal with the calls we put through.

Any point in calling your lot for a quote? Multi-bike. Will I get a discount if I mention that you work there?

Graeme I haven't read the whole post but don't forget you're looking at other bikes. Might change things a lot.

Originally Posted by teriyakimonkey

Any point in calling your lot for a quote? Multi-bike. Will I get a discount if I mention that you work there?

pm'd

Originally Posted by chakraist

Call centre work I think will be the death of me! How do you find it? I've been doing 8 hours a day for 2 and a half weeks so far, only 4 more days of it, been taking 70-80 calls a day, crazy stuff.

i love it mate may, mainly as i get to have a good banter with bikers all day on the phone
only been there nearly 2 months but really enjoy, can get boring but hey

[G]

Originally Posted by teriyakimonkey

Graeme I haven't read the whole post but don't forget you're looking at other bikes. Might change things a lot.

That was the problem I wanted to know if the underwriter who the broker sorted my SV policy with would insure other bikes for a reasonable cost that I could equal elsewhere.

I felt like they were stalling so that I would fall outside the 14 day period.

In the end it turned out the underwriter would insure other bikes group15/16 for a reasonable additional cost so not such a big problem......I just wanted it confirming without being on hold for over 3 hours .

Originally Posted by Paws

i love it mate may, mainly as i get to have a good banter with bikers all day on the phone
only been there nearly 2 months but really enjoy, can get boring but hey

Yeah I know what you mean, it can be good talking to some people, but all of our customers are 50+... between 50 and 55 they're fine, 80+ they're fine, it's just everyone in between that I can't help but hate! Would love to chat to bikers all day in fairness, I'm sure QA scores would go through the roof- that's another thing, if we fail (under 75%) 3 calls in a year - one FSA non-compliant thing like not confirming excess and you fail - and you get docked £50 commission. Crappy.