Bad Service.

[Dave20046]

Originally Posted by sinbad

If you get the service I got it will go something along the lines of "You have to understand that we deal with thousands of orders every day blah blah ********", and don't expect them to willingly refund your costs for return shipping either.

It's their responsibility under the distance selling act so

Originally Posted by Dave20046

It's their responsibility under the distance selling act so

Yep, but it was like getting blood from a stone in my case.

[Drew Carey]

I must admit I've dealt with DK and M&P in the past, DK for the same Chain & Sprocket set about 3 weeks ago......again was an X Ring set but happy with them. One thing to bear in mind is that there is heavy demand for their sets at the moment due to this forum consuming shed loads of them (seen at least 10 people buy them from here), so delivery times could be slower.

Originally Posted by dickie

They explained they were busy*; mistakes happen but IMO it's then how it's dealt with that makes the difference. As I said, I will use them again, and not because I have £20 in vouchers but because they handled the issue very well.

*Looks like they had best hire some more staff as they recently used that as the excuse for taking a week to respond to an email I sent them.

Their loss as I ended up paying someone else who responded instantly £15 more for the same thing.

--------------------------------------------
Recieved: 19th of March

No worries.

Sorry, but with 400,000 customers (not all e-mailing at once thankfully) and 60,000 product lines it can take a few days to respond to e-mails.

Cheers.

-----Original Message-----
From: Ceri
Sent: 16 March 2009 16:49
To: M&P Sales
Subject: RE: Sales and Product related enquires

Couple of hours too late sorry! Just ordered one at: http://www.sparesdirect.co.uk/

--- On Mon, 16/3/09, M&P Sales <sales@mandp.com> wrote:

From: M&P Sales <sales@mandp.com>
Subject: RE: Sales and Product related enquires
To: ceri
Date: Monday, 16 March, 2009, 3:22 PM

Pt No.825644 ABE Fork Tubes 146 (EACH) £89.95

-----Original Message-----
From: ceri
Sent: 09 March 2009 16:03
To: sales@mandp.com
Subject: Sales and Product related enquires

Nature of Enquiry : Sales and Product related enquires

Message : Hi I heard you are offering fork stanchions to fit the Suzuki SV650s K4 at £79.99 each, but I cannot find any on your website. Please could you confirm whether or not you are able to supply these and if you can, how I ought to go about ordering one? Many Thanks, Ceri

Just got off the phone with M+P. I ordered a Hugger for £60 and it hasn't come been 11 working days since ordering. They gave me the powerbronze one on the shelf for the same price and it's being delivered for wednesday. But no e-mail to explain the wait or anything.

Anyone who orders plastics i'd recommend phoning as they order them and tell you how long it will take because otherwise if you go on the 7-10 days then you'll be disappointed and normally over the phone i find a better price.

The fact they are so busy means they have to be selling their gear at the right price, ie affordable. My question was does cheap price mean cheap service? We Brits seem to accept a lower service standard or at least seem able to rationally explain bad service away and it's ultimately become acceptable IMHO.

Like I also said, it's often the way a problem is resolved that creates a positive impression, like M + P have done in my case. DK on the other hand...busy or not, it really isn't acceptable to treat customers like they do as their torrent of increasing sales will very quickly tail off to a drip.

Anyways, bike feels like new with new rubber, chain, sprocket and a clutch adjust. Oh and I removed my baffle on the Scorpion....that's what i'm talking about

Originally Posted by dickie

The fact they are so busy means they have to be selling their gear at the right price, ie affordable. My question was does cheap price mean cheap service? We Brits seem to accept a lower service standard or at least seem able to rationally explain bad service away and it's ultimately become acceptable IMHO.

Not for me. Which is why I never shop at Play.com, lousy incompetents!