Computer virus/trojan etc

when the first screen comes up the operate it in safe mode this will alow you to gain access and the back date the computor

Originally Posted by chompy

when the first screen comes up the operate it in safe mode this will alow you to gain access and the back date the computor

it wont let me do this. It lets me do everything but restore and go on internet. Im going to get some discs and see if I can get all my photos off. Got loads of Libby on there, will be gutted if I lose them. Mentalnote to self - back up more often.

to follow on from this my gf has got some thing on my laptop.
It does not even get to the windows screen.
It starts shuts down and just keeps rebooting.

?

Is the program called antivirus 360 or something similar?

My friend's laptop has the same symptoms. It even brings up a fake error message when you try to close it, then 'resets' windows, bringing up a fake loading screen with 'your copy of antivirus 360 is a trial' then demands $36 to remove the spyware.

If you can't boot into windoze burn a rescue disc on another system & boot from it. If you can, save any data you want to keep before running these & make sure it's clean.

There's others but here's Avira's (if configured properly it's one of the best free av's imo) http://www.free-av.com/en/products/1...ue_system.html.

If you have a boot sector virus there's tools for removal of that as well, eg http://www.free-av.com/en/tools/9/av...pair_tool.html.

Ideally, I just remove the hd & whack it in a sys running a virtual OS so that I can save any data & clean up from there (& trash the os afterwards); but sometimes the rescue discs & boot sector tools are really handy. There's others if you have a search.

HTH