BT... You are a disgrace.

[timwilky]

I cancelled my VM phone years ago once I was happy with the use of a VoIP system. I pay the standard VM television rates. They may tie you to a phone to get a new TV service. But don't hold you to it to keep it

Apparently some other providers are worse!

http://www.thehumorarchives.com/joke/NTL_Complaint

Originally Posted by dizzyblonde

only this minute BT have rung me to reduce my broadband charge

.....

Same here couple of weeks ago!

I phoned them last year to say I was going elsewhere and they magically reduced my internet connection by about half! Could probably get cheaper elsewhere but better the devil you know and all that

Originally Posted by ArtyLady

Same here couple of weeks ago!

I phoned them last year to say I was going elsewhere and they magically reduced my internet connection by about half! Could probably get cheaper elsewhere but better the devil you know and all that

This is my main concern, they have been great for the past year and cheaper is not always better. I might just ring BT and tell them how hard up I am. Worth a try I guess.

tiscali for me, not one problem , once line speed dropped to 1 meg for some reason, phone call later, was up to 5, been that since,

bt have phoned 3 times to see if we want to switch, um

"chinease lady - you pay 19.99, we can do it for 9.99"

ok and what do i get with that

internet with 10gb download limit and unlimted weekend calls,

ok i pay 19.99 get unlimited calls anytime, unlimited internet, free calls to american mobiles and canada,

ok but we can do 9.99, 10 gb download limit,

thats no good to me then, call me when you can beat tiscali

in reguards with voip - still need landline, unless in cabled area

I haven't had a bad experience with BT but I must say that their phone/internet bills are flipping confusing..!

Me and Matt were with them for three years whilst at university and we would always get confused over how they worked out their charges. Calling them for an explanation didnt help either and I would just get frusturated and hang up. But we did end up being about £300 in credit once..!

Im now with Virgin Media and have unlimited broadband (cable) and phone acess (free unlimited calls to all landline phones in the UK) for around £30 a month. Not bad methinks

There is probably something, somewhere cheaper but Id much rather pay more for a good service.

OP - if BT suck that much then don't re-connect with them. Because they cut you off which can be interpreted as them terminating the contract for you.

Maria

As above, if you're unhappy with them, vote with your feet where possible.
That said, if you do want to, or have to stay with bt, but are having issues the service desk can't help with, drop me a pm (include either landline num or account num). A good friend of mine is high up in the ranks of bt.
I can't promise anything, but i can have a word in her ear.

I've got to be a little careful I don't give too many details away on this one, but I happen to know of two incidents where the same business had all it's line's cut off by BT. All normal so far, but the business in question was a wholly owned subsidiary of BT

bt are deffo rubbish

i get broadband with orange unlimited 8mb £5 per month. nice. uses a bt line and i am lucky if i get 1mb. the phone crackles and screetches at you when you pick it up, and if you do answer a call it boots everything off the network. and this is after they rectified a fault on the line...

[timwilky]

Originally Posted by MiniMatt

I've got to be a little careful I don't give too many details away on this one, but I happen to know of two incidents where the same business had all it's line's cut off by BT. All normal so far, but the business in question was a wholly owned subsidiary of BT

Similarly, 25 years ago I wrote a management reporting system for BT headquarters and regions, to consolidate the payphone revenue reporting for each area. Worked perfectly then we got reports that Canterbury and then Brighton were failing to report their daily counts.

I spent weeks checking my software, the comms software etc. I could not find anything. So thinking it might be caused by a data fault, I set my development system up to recover Canterbury's data files. Modem days, remember.

I got a pre recorded voice to say 5 digit Canterbury numbers had changed by adding an extra digit. Great, update the numbers list and lo and behold Canterbury was working. Thinking something similar, I phoned Brighton. Number unobtainable. So went through the complaints to find out it had been disconnected. After much arguing arguing in BT it turns out the payphone operation had not paid the line rental for the telephone in their Brighton counting house.


I spent weeks checking software, looking for a non existent bug. If it had been one site down I might have suspected infrastructure, but two.

One thing about our cash counting system. After much accusations about inaccuracy, It turned out our counts matched the reports from the self reporting payphones. So a raid was organised for the end of a count.

Wheatstone House, the telephone exchange by the side of the Chiswick flyover, that housed the London counting house for BT was rife with lazy light fingered thieves.

One guy was so weighed down with £1 coins he had to empty them out of his pockets before he could get out of his car when stopped by the police.

You had guys on minimal wages owning villas in Spain. Why did nobody in the management smell a rat?