Albany ASSistance -

Whenever I complain about ridiculous 'process' I always say:

Let me tell you something. In 1969 a man walked on the moon. And you're telling me that 42 years later you can't send me a BACS transfer or issue a simple cheque?

Originally Posted by SoulKiss

*NOTE - just reread what is below and think it may come across as harsh, please dont take it personally, I am mostly playing devils advocate. If they are cancelling cheques then it implies, to me, that they are in some kind of cash-flow problem, and they may well be looking at all correspondence in a "what can we do to stall people till it sorts itself out" way, meaning that emails such as yours, when taken next to one that is written less "chattily" may be shuffled to the back of the queue. Thanks*

you work for albany? Clearly the +-300 other "business like" emails/calls to them fell on deaf ears/eyes.. funnily enough, i send them the email above and i now have the funds in my account, transferred this morning?? I do know how to conduct myself in a professional way when dealing with professionals, idiots need idiotic emails to get results... It was the last straw for me.. each to their own.

Originally Posted by SuzukiNess

you work for albany? Clearly the +-300 other "business like" emails/calls to them fell on deaf ears/eyes.. funnily enough, i send them the email above and i now have the funds in my account, transferred this morning?? I do know how to conduct myself in a professional way when dealing with professionals, idiots need idiotic emails to get results... It was the last straw for me.. each to their own.

Result, but as said, most would have gone to the ombudsman long befor it got to this stage.

[Juju]

Albany Assistance are an uninsured loss recovery agent.

They are not a motor insurer. If they are acting for you, against another insurer, then despite Albany being imho total c**tpieces, its not a cheque from them you are waiting for,, but simply one from another insurer to be passed on to you via them as your agents.

What was the nature of your claim?