Dont order from....

can't say i've used HG for mail order but i'd always expect to pay about that for postage anyway, I always go to stores and try things on when it comes to any clothing not just bike stuff, will only order online after that

[Viney]

I brought my air jacket mail order from HG last year, and to be honest, they where fine. When ever i mail order from a catalouge, i always confim price, and if mail order, then you always know theres goning to be P&P, so worth checking.

I have used HG for mail order.

They did a fine job, all the bits arrived quickly at the price advertised.

I cannot remember the P&P but it wasnt anything above normal (or I would have remembered )

In fact I seem to remember that something was not in stock and they posted it later free P&P.

I am not saying that they are good or bad, just that my experience was good.

3.50 is cheaper than the postage I just paid.

In sorting my ex housemates mail that he hasn't bothered chaning the address for I sent a smallish box (okay about 1kg) of mail and misc stuff. 18 euros postage!!!! I nearly freaked...

Sorry to hear about your problems - hope it's resolved to your liking...

Stu

£3.50 for a pair of socks is naff in my estimation hence sharing with you. Especially when sending them back in a padded envelope recorded delivery was £1.16.
And the box they put them in was a laughable size, very wasteful!

Anyway just heed my warning and read the small print before getting charged ludicrous money for such tiny items.......

Originally Posted by Professor

I wonder what is the correct way of putting a pair of socks in an envelope?
Memo to self: consult with Missus. Maybe I have been handling socks
incorrectly throughout my life.

Your also assuming that it was only sent first class. If he had to go pick it up and it's only a pair of socks then the chances are that it was sent registered or even special delivery so a signature was required which does cost more.

Hein Gericke will also probably be charged by royal mail to collect form their premises or as Jonboy said have to have somebody drop it off.

You then have your packaging etc.

I work in distribution (not royal mail) and i don't think £3.50 is expensive at all. Try sending it through another parcel carrier and see what that would cost. A lot of mail order firms are having to swallow a proportion of the delivery costs to be competitive.

Originally Posted by clanger

Hein Gericke catalogue...its poo, they change their prices to suit themselves, they also have a standard p&p charge for anything you order (and fail to tell you these prices) I saw some long socks and thought they'd be perfect. £11.99 in the catalogue (all padded etc) they arrive..in a huge box which the postie couldnt post. So I had to get to the sorting office to pick up (only open between 6am - 1pm Mon- Fri) which proved REALLY hard. I opened the socks tried them on, yep nice and long - tried on with boots - padding (yeah right...what extra cushioning and padding?) Took off socks thought, sh*t they arent exactly what I expected - catalogue beefs them up somewhat....looked at invoice and spot £13.99 price tag!!!!! AND £3.50 p&p!!!!!

Rang up customer services get pushed from pillar to post - someone finally talks to me and says that their prices are subject to change and standard p&p as written in tiny print in catalogue.

I have sent socks back recorded delivery for a sum total of £1.12 with covering note asking for refund and why. Still awaiting a response.

I like Hein Gericke goods in the shop, but will never ever buy from their catalogue again......pray be warned you lot!

Forget about P&P, I think it is steep, but they have it listed in the catalogue, so little to do there other than be disappointed.


What's more than rude, and is in fact illegal, is the change of price. If the catalogue says £11.99, they are simply not allowed to charge you more - it is not subject to change, certainly not without informing you of the total price before confirming the transaction.


Keep us updated with their response.

Originally Posted by nickj

I work in distribution (not royal mail) and i don't think £3.50 is expensive at all. Try sending it through another parcel carrier and see what that would cost. A lot of mail order firms are having to swallow a proportion of the delivery costs to be competitive.

Yes but...

Originally Posted by clanger

...when sending them back in a padded envelope recorded delivery was £1.16.

This is such a funny thread. 'How much does it cost to post a pair of socks?'

Well its entertaining me

[Spiderman]

When i did some courier work for Initial we had to deliver Dell stuff.

They only have boxes the size of your average tower computer and use thses boxes to send out any small items.

CD's are sent in these.
3 pin plugs are sent in these.

As jonboy said the actual cost is not gonna be the same as if i took it to the post office and bought an envelope for it.
These big companies will continue to waste where they want to cos at the end of the day we are paying for it.

There are a few companies who have sensible P&P scales. Some do it by weight some do it by number of items and others by cost of item

The last one seems the most sensible to me. If an item costs less than a fiver chances are its also pretty small and lightweight. So the postage should be realative. The smaller the company the more they understand this. the bigger the company the less they care about the customer and the more emphasis they put on their distribution being simple and quick.

Hence Dell and their big boxes regardless of the item in it. And since they pay the courier company per package and not weight or size it matters not to them.

All catalogues have a disclaimer that say prices are subject to change without notice.... but as Monkey said they should advise you of a change in price and confirm that you are satisfied with the new price before processing the order.

Having worked in an industry where we have to 'creatively' describe things to sell their plus points (property details anyone?) i usually ignore whats written about an item. And i will always buy clothing only once i've tried it on.