A Poor Dealer Experience. - Page 2 - SV650.org

06-07-06, 08:32 PM

As didn't explain the redline thing properly. He redlined it randomly while sitting on it and locked the wheel up when coming in from the test ride to slide it into the garage bay.

As for the not checking it over, its a lesson learned and I won't be so foolish next time. I just hope they sort it out for me, because this sort of thing just isn't on.

Edit: I know exatly what you mean, I know that shouting gets you nowhere, but I'm going with the firm, but fair approach.

i'm not about to go kicking their doors down and screaming random profanities at the manager.

dirtydog · 06-07-06, 08:37 PM

Quote:

Originally Posted by Davido

As didn't explain the redline thing properly. He redlined it randomly while sitting on it and locked the wheel up when coming in from the test ride to slide it into the garage bay.

I still would have complained on the spot about that, it's just not on that sort of thing.

As fizz said don't go in there ranting at them it really wont help to convince them to sort something out

06-07-06, 08:39 PM

Yeah, point taken, thanks for the helpful info.

I'll just have to see what happens, hopefully it will all work out, but to be honest they've been *******s to me from day one. Probably because I'm still young and not a very assertive person. (If they leave me waiting while they read a magazine, I'll wait)

fizzwheel · 06-07-06, 08:43 PM

Good man. Firm but fair is the approach that you want to take. Be the voice of total reasonableness and dont let them get you riled.

Go and see what they say, if you still are not happy after talking to the manager. Explain that you still are not satisfied and then leave the dealer.

Go to CAB or PM "Ed" from this site and get some proper legal advice about what you can do next.

dirtydog · 06-07-06, 08:44 PM

hope you get it sorted mate

06-07-06, 09:20 PM

My very firm advice is not to make comments of the sort in the first post.

You have no evidence at all except your own say so. How can you prove that they did the tank chips? - etc etc. You make some very serious allegations and if I were the dealer I'd be mighty ****ed off. Like Fizz says, address the matter in a reasonable way, throwing the toys out the pram will get you nowhere except maybe escorted off the premises.

06-07-06, 09:29 PM

Quote:

Originally Posted by Ed

My very firm advice is not to make comments of the sort in the first post.

You have no evidence at all except your own say so. How can you prove that they did the tank chips? - etc etc. You make some very serious allegations and if I were the dealer I'd be mighty p*ssed off. Like Fizz says, address the matter in a reasonable way, throwing the toys out the pram will get you nowhere except maybe escorted off the premises.

Listen to the solicitor....

:P

Edited following edit of first post.

Biker Biggles · 07-07-06, 12:55 PM

now that we have got this subject on an "even keel"can we have an update of what happened?No names of course,but it would be good to hear what the dealer response was.

07-07-06, 02:03 PM

have i missed something here?

have we now gone down the route of not even being able to name a company that an individual feels has given bad service or product?

sad day if we have.

i realise that theres a diiference between a complaint and a grudge though, but is this how its gonna be?

07-07-06, 02:04 PM

Based on the mentioned "banned" thread and now this one. Should we all not adopt the practise of carefully running over any defects we know are present on our machines when checking them in for any service or repair at the dealer or garage?

Maybe taking along your own drafted form and getting them to sign it before allowing them to lay a spanner on your pride and joy? He could make notes on your form of things maybe you have not spotted and he could initialise them in your presence? I know this could have some problems but could prevent a lot of situations similar to these happening?

Wot u reckon?

06-07-06, 08:43 PM	#14
fizzwheel Super Moderator Mega Poster Join Date: Dec 2003 Location: Somerset Posts: 3,614	Good man. Firm but fair is the approach that you want to take. Be the voice of total reasonableness and dont let them get you riled. Go and see what they say, if you still are not happy after talking to the manager. Explain that you still are not satisfied and then leave the dealer. Go to CAB or PM "Ed" from this site and get some proper legal advice about what you can do next. __________________ Look Dave, I can see you're really upset about this. I honestly think you ought to sit down calmly, take a stress pill, and think things over. K5 GSXR 750 Anniversary Edition

06-07-06, 08:44 PM	#15
dirtydog Knob faced knobster Mega Poster Join Date: Jan 2005 Location: Haslemere Posts: 5,422	hope you get it sorted mate __________________ 2011 Speed Triple 1050

07-07-06, 12:55 PM	#18
Biker Biggles Member Mega Poster Join Date: Jan 2005 Location: Barnet Herts Posts: 5,071	now that we have got this subject on an "even keel"can we have an update of what happened?No names of course,but it would be good to hear what the dealer response was. __________________ On a clear day we stand there and look further than the ordinary eye can see.

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06-07-06, 08:32 PM	#11
Davido Guest Posts: n/a	As didn't explain the redline thing properly. He redlined it randomly while sitting on it and locked the wheel up when coming in from the test ride to slide it into the garage bay. As for the not checking it over, its a lesson learned and I won't be so foolish next time. I just hope they sort it out for me, because this sort of thing just isn't on. Edit: I know exatly what you mean, I know that shouting gets you nowhere, but I'm going with the firm, but fair approach. i'm not about to go kicking their doors down and screaming random profanities at the manager.

06-07-06, 08:39 PM	#13
Davido Guest Posts: n/a	Yeah, point taken, thanks for the helpful info. I'll just have to see what happens, hopefully it will all work out, but to be honest they've been *******s to me from day one. Probably because I'm still young and not a very assertive person. (If they leave me waiting while they read a magazine, I'll wait)

06-07-06, 09:20 PM	#16
Ed Guest Posts: n/a	My very firm advice is not to make comments of the sort in the first post. You have no evidence at all except your own say so. How can you prove that they did the tank chips? - etc etc. You make some very serious allegations and if I were the dealer I'd be mighty ****ed off. Like Fizz says, address the matter in a reasonable way, throwing the toys out the pram will get you nowhere except maybe escorted off the premises.

07-07-06, 02:03 PM	#19
Captain Nemo Guest Posts: n/a	have i missed something here? have we now gone down the route of not even being able to name a company that an individual feels has given bad service or product? sad day if we have. i realise that theres a diiference between a complaint and a grudge though, but is this how its gonna be?

07-07-06, 02:04 PM	#20
Peter Henry Guest Posts: n/a	Based on the mentioned "banned" thread and now this one. Should we all not adopt the practise of carefully running over any defects we know are present on our machines when checking them in for any service or repair at the dealer or garage? Maybe taking along your own drafted form and getting them to sign it before allowing them to lay a spanner on your pride and joy? He could make notes on your form of things maybe you have not spotted and he could initialise them in your presence? I know this could have some problems but could prevent a lot of situations similar to these happening? Wot u reckon?