Anyone use NTLworld - Page 2 - SV650.org

embee · 14-02-07, 05:11 PM

Been with NTL for several years mainly due to having poo TV reception and when cable came in it seemed a good solution. Went with cable TV+broadband+phone.

Not had any real probs with NTL though their customer service centre could be a bit indifferent, never managed to understand their billing system either. Last year in order to get a sensible pack deal they ended up giving me some intricate combination of service feature and rebates which sure enough did end up with a sensible cost, but why the complication?

Couple of weeks ago when Virgin had obviously got in there, my packs went back to basic spec and silly money, so phoned expecting grief and frustration, only to be told by a Scots lad that he'd put me straight onto the "3 for £30" pack, no nonsense.

....oh, and the e-mail is exactly as it was before too............

Red ones · 14-02-07, 07:35 PM

They sent out a letter about a month ago and have been TV advertising heavily.

Customer Service has had several million pound spent on it. You do not have to change your email address you can choose to keep your ntlworld one.

14-02-07, 05:11 PM	#11
embee Member Mega Poster Join Date: Jul 2003 Location: Warwickshire Posts: 2,804	Been with NTL for several years mainly due to having poo TV reception and when cable came in it seemed a good solution. Went with cable TV+broadband+phone. Not had any real probs with NTL though their customer service centre could be a bit indifferent, never managed to understand their billing system either. Last year in order to get a sensible pack deal they ended up giving me some intricate combination of service feature and rebates which sure enough did end up with a sensible cost, but why the complication? Couple of weeks ago when Virgin had obviously got in there, my packs went back to basic spec and silly money, so phoned expecting grief and frustration, only to be told by a Scots lad that he'd put me straight onto the "3 for £30" pack, no nonsense. ....oh, and the e-mail is exactly as it was before too............

14-02-07, 07:35 PM	#12
Red ones Member Mega Poster Join Date: Jul 2003 Location: Hertfordshire Posts: 1,422	They sent out a letter about a month ago and have been TV advertising heavily. Customer Service has had several million pound spent on it. You do not have to change your email address you can choose to keep your ntlworld one.