BT... You are a disgrace.

[Luckypants]

Originally Posted by custard

bt are deffo rubbish

i get broadband with orange unlimited 8mb £5 per month. nice. uses a bt line and i am lucky if i get 1mb. the phone crackles and screetches at you when you pick it up, and if you do answer a call it boots everything off the network. and this is after they rectified a fault on the line...

What you describe there sounds very much like your phone is on an unfiltered phone jack. Do you have ADSL filters plugged into ALL phone jacks that you have equipment plugged into? (not just the jack used by your modem / router)

if i havent, i soon will have. thanks for the tip.

I will never ever go with BT again! Now with Talktalk and very happy

[Biker Biggles]

Im having a problem with BT.I pay the landline,but Mrs BB pays for the broadband on a separate bill as thats how we got it years ago.So we tried to "consolidate" the whole lot onto their Option 3 and ordered it.The new hub was meant to arrive one Monday and we could activate it all,but it never showed,so on the phone we get.First mistake.Never phone them up as the call centre bod will pretend to know what is going on but doesnt actually know anything.We were told we couldnt have it as the accounts were in two different names and we accepted that and gave up the idea.Two weeks later the "hub" turns up,with an email saying that our order of --Date--was now activated,even though we hadnt ordered anything on that date as it was after we had been told the whole deal was off.Then they start taking money from a direct debit the bloke on their helpdesk had assured me was cancelled and null and void.This seemed to be my landline phone bill which I had already paid.We emailed BT (not using the helpline again)to complain and ask for an explanation giving them Email and mobile/landline details to contact us.We got an automated reply with a reference number saying they would be in touch.Despite further Emails to them including notice we intend to cancel our dealings with them there has been no further reply for about five weeks.
Sometimes I long for the days you could walk up the High Street to a shop and talk to a real person who had to sort you out to get rid of you.These anonymous call centers are no good to anyone.