Bikesure / Adrain Flux rage!

[TamSV]

Originally Posted by ben1989

Wow... I don't know if anyone still cares about this but they have reinstated my policy

They say that I am to phone them when I know where I will be living. I did offer to do this over the phone, but hey. I'm pretty happy with how that's worked out!

Glad you've got it sorted for now - at least Bikesure seem to be dealing with complaints in a reasonable manner.

Did they give an explanation of what happened? I take it you're still with the same underwriter so presumably you'll have the same problem if you do get a London address?

The response is unapologetic and says that I'm required to inform them if/when I move London. Considering I cancelled the policy (although I didn't want to) I'm surprised they are informing me "it is no longer cancelled". If I'd gone with another company (luckily I waited) I would be in an even bigger mess now!

Originally Posted by TamSV

Glad you've got it sorted for now - at least Bikesure seem to be dealing with complaints in a reasonable manner.

Did they give an explanation of what happened? I take it you're still with the same underwriter so presumably you'll have the same problem if you do get a London address?

Yeah, I've decided not to take the bike now. I will remove commuting from the policy, maybe reduce the mileage and explain that it will be covered and locked down at my Cambridge address. Hopefully they will then not attempt to pull a similar stunt, though I fully expect them to from what the girl on the phone said.

Originally Posted by ben1989

Considering I cancelled the policy (although I didn't want to) I'm surprised they are informing me "it is no longer cancelled".

So they can do that without consulting you? What if you had decided you weren't happy with them anyway? Bit bloody cheeky.

[dizzyblonde]

Double check it actually has been re-instated, can't be having you riding around illegally! They can as easily burger up that bit as they did for this mess in the first place.

Nice to see you got a U-turn from them