A Poor Dealer Experience.

[BillyC]

Originally Posted by Davido

And I think the word innocent is very poorly used in this case.

In this country, the accused is innocent, until proven guilty. That applies in a court, it applies on a public forum where your comments could be construed as libelous, even without names.

Originally Posted by Davido

As I said to ED earlier, you didn't experience this first hand, so please don't comment on my right to criticise.

Yes, we all have a right to criticise, but once again you raised your grievance here, publicly, before raising it with the dealership, they were not able to defend themselves, or even able to try and remedy the situation.

Originally Posted by Davido

But I'm not letting this one slide away without a few toys being thrown and some kicking and screaming.

Direct contradiction to your comments previously. This attitude will guarantee that you will fail to resolve this issue, and will most probably make matters worse. It's all over when you're barred from the shop, and the staff are instructed not to talk to you, as all contact will be through their solicitors - that's where you're going with this.

Hey I tried the calm approach, I'm going to try again monday. Then if they still refuse to do anything, then I may as well get some satisfaction from it.

I'm not saying I'm going to storm in there and just yell for ages, that doesn't work. I work in retail (till person ) and know that when someone just yells, you blank them out until they go away. It never solves anything.

Well they currently have no knowledge of this thread, so basing on the reaction I got from them today, I see no reason as to why I should show even an ounce of respect to them.

I know at the end of the day they are doing their job, but it still annoys me that they can be so uncaring.

The fact of the matter is, I paid them out of my hard earned money to do the service stated in the reciept, not to abuse and mistreat my bike. Its just not on.

I know you're probably thinking I'm some kind of stupid kid just whingeing, and your posts come across as being quite patronising actually, which isn't really helping.

As I've said before, I'm not going to just shout at them and expect them to take action, I'm going to find out if they have any plans to try and fix anything. If not, then its a lesson learned, I'll be annoyed, but they've lost a customer for life.

Thank you for the comments, I'll let you know how it goes monday. But out of interest, does anyone know where i can get a touch up pen from in the pearl candy red? Thanks.

[Red ones]

"Calm down, calm down, calm down" says Red Ones in a fuzzy wig and shell suit.

Was this the 4,000 mile service? If so, then I would tackle the dealer on the lack of inspection under the tank for a start. I would ask them, calmly, how they don't need to lift the tank to inspect the plugs and air filter. It would also be interesting how they can inpect the fuel line too.

All 3 items are on the service schedule (actually they are on EVERY service for the SV). If they have signed off the book as complete and they did not lift the tank then they have completed the paperwork without completing the service. You could then claim that were you to sell the bike you would be misleading the buyer as to the history of the machine.


I am not surprised, personally, that a bolt was replaced. There is a school of thought that says they always should be - but no-one does as it makes the whole task too expensive. Only the F1 and motoGP teams do it and thats 'cos they have loads of money.

First service, 500 mile one.

They should have greased the cables under the tank and checked ALL bolts for tightness. Which they didn't do either off according to them. So you can see why I'm a little suspicious as to their claims.