Bennetts refund problems update.

Just stick a BIG disclaimer on it. No need to actually actively discourage people, but if anyone with half an ounce of sense reads the "sticky thread", then they may think twice about using Bennets as their insurers.

It needn't be offensive either - no "Bennets are crap" title.
Something like ...
"Looking for insurance? Read this first!" would suffice.

Originally Posted by northwind

Ooh, hang on... Did you cancel the policy within 14 days of taking it out?

It was for an upgrade to the policy which was cancelled within 12 hours
and prior to the date the new policy was to take affect, so it never actually
came into effect. This all due to Bennetts inflexibility and incompetence in not being able to move the start date forward by 19 hours.
They took £97.33 straight away and should have returned it within 7 Days
maximum !

[northwind]

Ah. That makes it pretty complicated, I've got no clue at all how the cooling off legislation would work in that situation. Just thought it was worth checking because most scumbag insurers will neglect to mention the cooling-off period, and they often try to charge a cancellation fee even when legally forbidden, unless you challenge it. But this one, I don't know.

Few months ago when i was doing all my changing of bikes i got 2 good quotes from them for both my bikes, which were taken. After a few days i got a letter telling me that i had been given an extra years ncb from my previous insurer.. received a refund for the reduction in price 4 days later and never had to contact them.
I have been with many insurance company's over the years most have been ok to deal with.. some of the worst have been the major company's. Direct line and Admiral were a total pain to me. Most of the problems show when a company's starts to grow but fail to take on more experienced staff to deal with complaints etc.