Unhappy with servicing.

[andrewsmith]

Their the SRAD 600 calipers on the bandit.

cheers YC one of the things on the bottom of the list

[yorkie_chris]

Originally Posted by andrewsmith

Their the SRAD 600 calipers on the bandit.

Where you read that?

[andrewsmith]

that is what me and my mate thought
hes got a bandit and thought the sv calipers were same until he bled mine for me

that is the style of his

[yorkie_chris]

Oh right figured you were on about bandit 6 since that's the one you normally see... those are not SRAD, those look like slingshot

[andrewsmith]

his is a 6 and sent you the wrong link.
The calipers on the bandits were nissins

[yorkie_chris]

SRAD uses tokico

[andrewsmith]

god knows what the previous owner done to his.

Like every story there are two sides. I am very fortunate I don’t have to respond to many complaints, but I feel I need to respond to these accusations.

Firstly when you returned to the Scotspeed after being told by phone that there was problem with your brakes, you got very defensive and stated that your brother had serviced the bike so everything should be fine. Please be under no elusion we were quite concerned at the state of your brakes and then I became worried that you did not believe what we telling you. So I asked you to accompany me into the workshop to speak to the Suzuki trained technician and to show you the heavy corrosion on your front brakes , you were told at that time we had not yet looked at the rear calliper. Our concern was that you a young lady rider was going to try and ride what was in our professional opinion a dangerous bike. The reason why your service was taking so long was that your bike was not in a good state of repair.

When you returned one hour later and were told that your rear calliper was also seized you became very rude and aggressive, it was at this point I became miffed that you thought I was trying too take advantage. I am an ex police officer with 12.5 year exemplary service and motorcycle instructor for over 20 years and I have trained thousand of you lady riders, and so took offence at your accusations. Yes you were offered to remove your bike and try elsewhere that’s because what ever we suggested did not seem to be good enough for you. I know it can be hard when you are told your pride and joy is in need of some maintenance but you need to trust people more than you were prepared to trust us.

You are correct in saying when I took you into the workshop your bike was not being worked on, that is because we were waiting for you to see the problems with your bike. The next day several attempts were made to free off your brakes but to no avail. So your calliper was taken to McKean Engineering for them to try and remove the corroded pin. They also failed to do this, so I sourced a second hand calliper, had it serviced and fit it to your bike . I still have the old calliper if you want to come and collect it.

You also failed to mention that I delivered your bike to your home 55 miles away after work free of charge. We actually spent 7 hours on your bike but charged you for much much less 3.5 hours. If you want your money back please call into the shop and see me.

I am not a unreasonable person, all I am trying to do is offer the bikers of Dumfriesshire a good service, but from time to time you get a rider who knows better. Who am I to dispute your knowledge?

Ian metcalfe
Director
Scotspeed

[DarrenSV650S]

Firstly Mr Metcalfe, at no point was I rude or aggressive towards you. If you read the thread properly I have stated that you delivered my bike home to me, free of charge.

My issue with your service provided was not the fact that you stated there was an issue with the bike, nor the price which I was charged. My issue was the fact I felt like basically, you had too many bikes booked in at one time and were leading me on. You repeatedly told me my bike would be ready in an hour, ready tomorrow, ready after lunch, then ready in an hour then not, then ready tomorrow and so on and so forth. I would have been more than happy if you had been straight with me and said, look, your brakes are in a pretty bad state, it's going to take a lot of work instead of fobbing me off and repeatedly sending me away and back and away and back.

I am not willing to get into an argument on the internet with you Mr Metcalfe but I do feel the service provided by your garage was less than satisfactory. As I explained to you instore that day, I didn't have an issue with the fact that you were doing the work on the bike, nor the price I was expecting to pay for the service, and I hve never actually stated on here that I was particularly unhappy at the cost. However, I was most annoyed that you didn't just tell me when my bike would be ready with a realistic target.

I am not after a refund or any discount, as I am very much of the opinion that if the works done, its done and if I had been wanting a refund or discount on the price I would have told you that at the time.

Rest assured, an email is being composed and sent to Suzuki. Purely for their information and attention and they can do with it what they wish.