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#61 |
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I presume all is well then & you have your money
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#62 | |
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#63 |
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#64 |
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#65 |
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My bank did not phone me the other day, so im still not sure if the cheque has cleared, i have been trying to phone my branch today but could not get through at the times i could try (morning and lunch breaks), i phoned the the bank tonight and was told by a guy who speaks very little and not clear english to phone my branch in the morning. so i will have to sneak out of work in the morning to phone them.
So still non the wiser but the points for me to consider it not benig a fake are: the buyer offered to pay cash when he picked the bike up I know several home and work phone numbers fot the buyer I know where he works (he says he owns a BIG company) I have real E-mail addresses (not hotmail or yahoo) for his bussiness |
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#66 |
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It is all sounding like it will work out ok.
My advice now would be:- 1) Chase/harrass your branch to get the answer on the cheque 2) Demand to speak with your branch manager to get a refund for the fee that they charged you. You have paid them to get the answer of the cheque and then contact you with that answer - they have not done that, so why should you still have to pay? Good luck mate
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#67 |
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ok thanks for that, i will be onto them first thing in the morning (well, about 10am) and report back here in the evening when i finish work
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#68 | |
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How did you get on mate? Do make sure you fight for the refund, Matt is quite right, you have not got the service you paid for. |
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#69 |
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I phoned my bank again today, After waiting for almost 15 mins, i spoke to a foreign woman, she was useless, i could not understand a word she said, i asked to speak to a different person, but all she kept saying was that her manager is busy. In the end i put the phone down and tryed again.
This time i got a still foreign accented person, but atleast i could understand him, he said that i need to phone my branch, he gave me their number, and said bye. I am now getting extremely fed up. I phone my branch and am asked how i got their number, I tell her how i got it and she said that i cannot phone them directly, i have to be put through. She then told me that she cannot tell me any information about the 'special presentation cheque' and that i need to phone the main call centre and ask to be put through to the 'special presentation department'. So, i phone my bank again and after waiting 15-20 mins i ask some one to put me through to the department that i require. After a couple of minutes wait, i hear a faint voice, in real english saying 'hello, anyone there' she could not hear me, the line was very quiet. i tryed shouting and everything but no luck. I then hung up and phoned the bank again. I ask for the phone number for the 'special presentation cheque' department, and i am told they cannot give out phone numbers, only put me through. So i asked to be put through again, and have the same problem. I have now ran out of ideas and still none the wiser So my branch cannot help me, and i cant communicate with the call center. It seems the people at the call center are not trained good enough. Any one got any ideas Oh yea...My bank is the HSBC I am going to be changing banks as soon as all of this is sorted, Any one know of a bank with a call center in the UK??? |
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#70 |
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Halifax & Natwest call centres are in the UK, I think
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