Unhappy with servicing.

Like every story there are two sides. I am very fortunate I don’t have to respond to many complaints, but I feel I need to respond to these accusations.

Firstly when you returned to the Scotspeed after being told by phone that there was problem with your brakes, you got very defensive and stated that your brother had serviced the bike so everything should be fine. Please be under no elusion we were quite concerned at the state of your brakes and then I became worried that you did not believe what we telling you. So I asked you to accompany me into the workshop to speak to the Suzuki trained technician and to show you the heavy corrosion on your front brakes , you were told at that time we had not yet looked at the rear calliper. Our concern was that you a young lady rider was going to try and ride what was in our professional opinion a dangerous bike. The reason why your service was taking so long was that your bike was not in a good state of repair.

When you returned one hour later and were told that your rear calliper was also seized you became very rude and aggressive, it was at this point I became miffed that you thought I was trying too take advantage. I am an ex police officer with 12.5 year exemplary service and motorcycle instructor for over 20 years and I have trained thousand of you lady riders, and so took offence at your accusations. Yes you were offered to remove your bike and try elsewhere that’s because what ever we suggested did not seem to be good enough for you. I know it can be hard when you are told your pride and joy is in need of some maintenance but you need to trust people more than you were prepared to trust us.

You are correct in saying when I took you into the workshop your bike was not being worked on, that is because we were waiting for you to see the problems with your bike. The next day several attempts were made to free off your brakes but to no avail. So your calliper was taken to McKean Engineering for them to try and remove the corroded pin. They also failed to do this, so I sourced a second hand calliper, had it serviced and fit it to your bike . I still have the old calliper if you want to come and collect it.

You also failed to mention that I delivered your bike to your home 55 miles away after work free of charge. We actually spent 7 hours on your bike but charged you for much much less 3.5 hours. If you want your money back please call into the shop and see me.

I am not a unreasonable person, all I am trying to do is offer the bikers of Dumfriesshire a good service, but from time to time you get a rider who knows better. Who am I to dispute your knowledge?
Ian Metcalfe
Director
SCotspeed

As i said there are two sides to every story. Your were not being fobbed off i told you i could only estimate how long it would take to free severley corroded brakes. Please enjoy your biking.

[yorkie_chris]

Take it you have not worked on many suzukis then

[fizzwheel]

OK guys, I think thats enough. I think it would be best if any further conversations between the two of you were done in private.

Thread locked

Fizz