What gets my goat!!!! - What gets your goat???

Originally Posted by e.d.

And they don't know or care about the product they are selling.

If you actually try and ask them a question about the product they have no idea, not a good advert for the product IMO.

K and e.d - read my comments above about bad telesales people - i think its safe to say that people you know fit perfectly into that category.

As to the comment about a product thats not advertised... hmmm...

You'd have thought so - but you're wrong.

Originally Posted by Amanda M

I wish they'd put anything on apart from all that reality TV cr4p

True.......but then they'd have to find novel and creative ways to fill half the schedules.........

......far easier to fill 'em with crap and try to convince people it's entertainment with incessant advertising

Even Emerdale is better than Big Brother, I'm a (washed up) Celebrity and others of that gentre.

Ring Ring:

Sales Droid: "Hello. No matter what you're doing, it can't be as important as talking to me about what I'm trying to sell you."

Me: "If I want what you're selling, then I'm inteligent enough to contact you. Until then, build a web site, tell Google and **** OFF".


But what really ****es me off, is wanting to talk to someone about a product, making the effort to contact them, and then finding out that the sales droid knows less about the product than I do, from having read the paperwork or the web site. (as exemplified by Currys/Dixons/Whatever weekend kidddies, but much more widespread than that).

Originally Posted by iprideaux

But what really p*sses me off, is wanting to talk to someone about a product, making the effort to contact them, and then finding out that the sales droid knows less about the product than I do, from having read the paperwork or the web site. (as exemplified by Currys/Dixons/Whatever weekend kidddies, but much more widespread than that).

What about when you go into one of the above mentioned places to buy some thing, say a new dishwasher. You look up and down the rows and read all the bumf stickered on each one and you come to a decision about which one is right for you. You then find a salesman to put the sale through the computer and he tries to sell you a completely different machine to the one you want, one that doesn't suit your needs at all. It then takes 20 mins to convince you want the one you asked him for in the first place and not the one he insisted is the one for you.

You then get home and on your younger brother arriving home from his saturday job in the same establishment, you retell him your story of woe about the stupid saleman he works with, you are told that the only reason he was trying to sell you the other machine is because thats the one he recieves more commission on, cos thats the one they have loads of and need to get rid of so the salesman are on extra commission if they get rid of those.

Hence now i never listen to any sales men in those sort of shops and do my own research and make my own decision.


Rant over

One thing i have noticed is that you folks are all talking about low level B2C sales.

Where as how many of you have experience of high level B2B corporate sales? Now THAT is a different game all together!

Originally Posted by getyerkneedown

One thing i have noticed is that you folks are all talking about low level B2C sales.

Where as how many of you have experience of high level B2B corporate sales? Now THAT is a different game all together!

I just did, told the guy to call back later when we actually have some use for what he was trying to sell...

Originally Posted by getyerkneedown

One thing i have noticed is that you folks are all talking about low level B2C sales.

Where as how many of you have experience of high level B2B corporate sales? Now THAT is a different game all together!

I used to handle procurement for a SME and never used to buy anything from sales people. Just used to chat about news and stuff to take my mind off work. If the conversation turned to buying something i'd say no thank you, I'll bear you in mind.

I only ever bought something i needed after a lot of market research. Sales people never got anywhere.

Originally Posted by mysteryjimbo

I used to handle procurement for a SME and never used to buy anything from sales people. Just used to chat about news and stuff to take my mind off work. If the conversation turned to buying something i'd say no thank you, I'll bear you in mind.

I only ever bought something i needed after a lot of market research. Sales people never got anywhere.

I know buddy. But you're talking about your one job, in one company. There are millions more out there - and trust me - they DO get places, and they DO make sales and they DO make money.

It WORKS.

As for procurement for SME's - check us out at www.gpgengland.com

Its our niche market and we're revolutionising how its done.

i work nights and sleep during the day. i've always slept during the day. so when i get sales calls i get ****ed off. i couldnt care less if it's a good way for them to make money. i actualy started telling them all i was dead about a year ago and they still call me.

and if it's a new product i wasn't aware of i couldn't care less about having it 'cause i don't know about it. so they can all F off and let me sleep.

Originally Posted by getyerkneedown

TPS and FPS only stop calls and faxes from reputable companies. It is NOT a method by which you can stop all calls/faxes in total. Your name is entered onto a database. Reputable companies will purchase this database and align it with their database. By doing so they remove the people on their lists who are TPS/FPS registered. Unreputable companies will not purchase this database, but rather work off databases bought off other companies (hence the "i do not with to receive other marketing/sales material from third parties" option on application forms for services etc).

Unfortunately there is nothing you can do - apart from scrapping the dated fax machine and moving to email.

How about getting family emergencies to come through to your land line? By doing this, you eliminate the waking of the household. Telesales calls will only come in at peak times (i.e. generally between 5pm and 9pm - it is ILLEGAL to call after 9pm) Fax adverts are sent automatically whenever a mail campaign is run - therefore if it originates from a third party mailing firm, it may well be in another time zone.

End of the day, if your company is registered, they are not to know the size of the company from their database. As far as they know it could be a massive art studio turning over £2m and a very fruitful propsition to them. In terms of the different services - as i have said earlier, telesales and telemarketing is THE most common form of increasing sales figures, and thus increasing their profitiablity. It has been growing steadily in practice for the last 7-8 years, and stands to grow in popularity even more as the years roll by.

Some sales staff are rude, i appreciate that. And i AGREE that rude/untrained sales staff are a problem. They dont benefit the client, nor the company which they represent - but unfortunately, many many telesales jobs are filled by students who are attracted by the relatively high rate of wage per hour that is offered. One such company in York offers £10 per hour PLUS bonus and commission - its call centre is filled with students. They rarely apprecaite the customer, nor reflect the brand values of the company they work for - but rather just want the cash - they are not in it for career developement etc. (this is not to say all sales staff are students - some are very talented, skilled people who recognise that the stepping stone to bigger and better sales positions is through telesales).

If its a sales call, ask them POLITELY to remove you from their database - it can be done.

You dont call people asking people if they want a painting as you are selling to a specific target audience. Where by people selling Telecoms, Gas, Electricitiy, Franking Machines etc (professionally known as None-Core Services) are selling to a wider audience, and the biggest margin on these goods is through B2B (business to business) sales. The way which is most likely to introduce a new client to their client base, is through telesales (actually getting the deal there and then) and telemarketing (arranging an appointment so that their sales staff can come visit you).

It is a proven method and commonly known to increase sales figures by a very substantial amount.

Point 1 - errr why do well know companies keep phoning me even when I have asked them to stop then

Point 2 - good idea

Point 3 - we use our landline for everything we only have one line

Point 4 - Im not selling to a specific target audience - everyone can have one of my paintings - I paint lots of different subjects

Point 5 - often the other end of the line is dead when you answer and you cannot get number witheld from 1471so you cant phone them and tell them not to keep phoning

sorry about the points thing couldnt be arsed to keep quoting