What gets my goat!!!! - What gets your goat??? - Page 9 - SV650.org

northwind · 19-05-06, 03:15 PM

I've been getting quite annoyed at Dell. They did me a superb deal on my PC, and it works perfectly well... Couple of minor niggles, like they forgot to install the soudcard (but refunded in full, not just the price paid but the price to buy one aftermarket, which I was well impressed by) and told me it was a SLI board, which it's not (not so impressed, still hashing this one over.

But they're constantly pestering me with aftersales calls, and random sales calls based off the preliminary enquiries I made- I spoke to 3 different operators, every single one's tried to sell me an advanced warranty, a software upgrade, and a whole PC- even the one who actually closed the deal. That's not one call, that's 3 calls from each, all pretty much quoting the same phrasebool.

Then, they email me a satisfaction survey, which I respond to with, it must be said, an astronomical level of dissatisfaction. Then they phone me again to ask why I'm so dissatisfied (even though the reason I've given is "Too many pointless phone calls". And send me more surveys.

Part of it is that the people making the calls barely speak english in some cases, adn certainly don't have the technical knowledge to sell a PC. That seems to be what caused the problems with the order too, I was asking "does it have 2 PCI-Ex16 slots that I can run SLId graphics cards on" and apparently they heard "does it have PCI slots"

So, great PC, great price, awful aftersales. It's just amateurish really.

19-05-06, 03:17 PM

Quote:

Originally Posted by getyerkneedown

Quote:

Originally Posted by e.d.

Quote:

Originally Posted by getyerkneedown

It is a proven method and commonly known to increase sales figures by a very substantial amount.

But it's f*ckin annoying and wrong, it should be banned.
I always put the phone straight down if it's a salesman, thats if i answer the phone, i never normally bother answering the home phone, if any one wants me they can ring my mobile.

Why should it be banned? If you were a businessman, and you wanted to increase your sales figures and profitablity of your company - you would employ exactly the same approach.

Dont say you wouldnt, cos if you didnt, your business would only be partially as successful as you could be. And dont forget - the ENTIRE point of business is to make money.

Im a business woman - I want to increase my sales figures but I ADVERTISE and wait for work to come in becuase cold calling is JUST PLAIN RUDE as far as Im concerned - and ok I might not earn as much as I could but at least I can sleep at night knowing Im not irritating the bollix out of people

Any way what about professions who did not used to be able to even advertise - like architecture for instance - I believe they are now allowed to advertise and they have to tender for work!!

and when have you ever had the local architect,hairdressers,garage,builder etc on the phone cold calling

19-05-06, 03:17 PM

Quote:

Originally Posted by northwind

I've been getting quite annoyed at Dell. They did me a superb deal on my PC, and it works perfectly well... Couple of minor niggles, like they forgot to install the soudcard (but refunded in full, not just the price paid but the price to buy one aftermarket, which I was well impressed by) and told me it was a SLI board, which it's not (not so impressed, still hashing this one over.

But they're constantly pestering me with aftersales calls, and random sales calls based off the preliminary enquiries I made- I spoke to 3 different operators, every single one's tried to sell me an advanced warranty, a software upgrade, and a whole PC- even the one who actually closed the deal. That's not one call, that's 3 calls from each, all pretty much quoting the same phrasebool.

Then, they email me a satisfaction survey, which I respond to with, it must be said, an astronomical level of dissatisfaction. Then they phone me again to ask why I'm so dissatisfied (even though the reason I've given is "Too many pointless phone calls". And send me more surveys.

Part of it is that the people making the calls barely speak english in some cases, adn certainly don't have the technical knowledge to sell a PC. That seems to be what caused the problems with the order too, I was asking "does it have 2 PCI-Ex16 slots that I can run SLId graphics cards on" and apparently they heard "does it have PCI slots"

So, great PC, great price, awful aftersales. It's just amateurish really.

But Hey dude, it's a DELL!

northwind · 19-05-06, 04:04 PM

If they'd just bugger off and leave me alone I'd be delighted... People keep on telling me I should've built my own, or gone to company X, then I run the same spec to those other places and it costs hundreds more. So, no complaints there...

northwind · 19-05-06, 06:17 PM

I used to be in a cold- sales environment back when I did that sort of thing in the branch. What was completely clear- and now borne out by the Bank's ongioing results- is that pressure sales didn't get us much quality business. The bank's official line was that you should attempt to sell absoultely every customer something- they'd have "power hours" where everyone gets pitched a personal loan. I never did it, it was blatantly ridiculous- and the next customer in the queue can hear every word, so they know it's all rubbish.

So, what turned up over time was I'd sell maybe 1/5 as many products, but a year down the line we'd still have most of my customers- whereas the pressure sellers would sell a load of credit cards or special offer products that'd walk away as soon as the intro period was up. Also, my custoemrs were more likely to buy another product.

This is now reflected pretty universally over the banking industry- as sales go up, quality of sales go down. Our retail side now needs to sell 4 times as many credit cards as they did before they moved to the pressure sales approach, just to break even in market share- simply because the shrinkage is so much higher. The value of that market share has dropped despite a massive increase in sales, as pressure selling gets you less profitable business and more opportunists.

But customer retention and quality is hard to monitor, while sales are easy to target for and evaluate- so the simple-minded go for sales today and ignore all else.

19-05-06, 06:37 PM

!!!!!!!!!!!!!!!!!!!!PAYING A BBC TV LICENCE!!!!!!!!!!!!!!

19-05-06, 07:18 PM

Quote:

Originally Posted by pingu

!!!!!!!!!!!!!!!!!!!!PAYING A BBC TV LICENCE!!!!!!!!!!!!!!

I dont mind that. Some quality stuff on the BBC. HD is around the corner as well

19-05-06, 10:32 PM

Quote:

I dont mind that. Some quality stuff on the BBC. HD is around the corner as well

I see where you are coming from the point is not having a choice. If I have a television I must pay it but why should I be forced to pay something that I MAY not want.

For example I may watch the odd documentary on BBC1 2 or 3 but I can not stand radio 1 etc Why am I funding something I do not use?

Due to the rarity of me watching BBC I would choose to opt out of the package. Like I could choose to do for sky.

As for HD don't get me started

20-05-06, 07:00 AM

Quote:

Originally Posted by Razor

Hmmm people who ask me what I am, loudly in public. Kinda rude dontcha think?

Apart from that I am happy as a hindu cow, must be the meds...

eh?

20-05-06, 08:17 AM

If you don't want sales calls, then register with the telephone preference service http://www.tpsonline.org.uk/tps/ They can stop a lot of junk mail too. If you're registered with the TPS and they still call you, then they're breaking the law and you can point this out to them.

What I've found is that I'm now getting annoying telesales calls from call centres in India, in bad and barely intelligible 'english'. I believe that they're using Indian call centres to get around the law (British law obviously not applying there)

19-05-06, 03:15 PM	#81
northwind Moderator Mega Poster Join Date: Jan 2004 Location: In the garage where I belong Posts: 17,083	I've been getting quite annoyed at Dell. They did me a superb deal on my PC, and it works perfectly well... Couple of minor niggles, like they forgot to install the soudcard (but refunded in full, not just the price paid but the price to buy one aftermarket, which I was well impressed by) and told me it was a SLI board, which it's not (not so impressed, still hashing this one over. But they're constantly pestering me with aftersales calls, and random sales calls based off the preliminary enquiries I made- I spoke to 3 different operators, every single one's tried to sell me an advanced warranty, a software upgrade, and a whole PC- even the one who actually closed the deal. That's not one call, that's 3 calls from each, all pretty much quoting the same phrasebool. Then, they email me a satisfaction survey, which I respond to with, it must be said, an astronomical level of dissatisfaction. Then they phone me again to ask why I'm so dissatisfied (even though the reason I've given is "Too many pointless phone calls". And send me more surveys. Part of it is that the people making the calls barely speak english in some cases, adn certainly don't have the technical knowledge to sell a PC. That seems to be what caused the problems with the order too, I was asking "does it have 2 PCI-Ex16 slots that I can run SLId graphics cards on" and apparently they heard "does it have PCI slots" So, great PC, great price, awful aftersales. It's just amateurish really. __________________ "We are the angry mob, we read the papers every day We like what we like, we hate what we hate But we're oh so easily swayed"

19-05-06, 04:04 PM	#84
northwind Moderator Mega Poster Join Date: Jan 2004 Location: In the garage where I belong Posts: 17,083	If they'd just bugger off and leave me alone I'd be delighted... People keep on telling me I should've built my own, or gone to company X, then I run the same spec to those other places and it costs hundreds more. So, no complaints there... __________________ "We are the angry mob, we read the papers every day We like what we like, we hate what we hate But we're oh so easily swayed"

19-05-06, 06:17 PM	#85
northwind Moderator Mega Poster Join Date: Jan 2004 Location: In the garage where I belong Posts: 17,083	I used to be in a cold- sales environment back when I did that sort of thing in the branch. What was completely clear- and now borne out by the Bank's ongioing results- is that pressure sales didn't get us much quality business. The bank's official line was that you should attempt to sell absoultely every customer something- they'd have "power hours" where everyone gets pitched a personal loan. I never did it, it was blatantly ridiculous- and the next customer in the queue can hear every word, so they know it's all rubbish. So, what turned up over time was I'd sell maybe 1/5 as many products, but a year down the line we'd still have most of my customers- whereas the pressure sellers would sell a load of credit cards or special offer products that'd walk away as soon as the intro period was up. Also, my custoemrs were more likely to buy another product. This is now reflected pretty universally over the banking industry- as sales go up, quality of sales go down. Our retail side now needs to sell 4 times as many credit cards as they did before they moved to the pressure sales approach, just to break even in market share- simply because the shrinkage is so much higher. The value of that market share has dropped despite a massive increase in sales, as pressure selling gets you less profitable business and more opportunists. But customer retention and quality is hard to monitor, while sales are easy to target for and evaluate- so the simple-minded go for sales today and ignore all else. __________________ "We are the angry mob, we read the papers every day We like what we like, we hate what we hate But we're oh so easily swayed"

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19-05-06, 06:37 PM	#86
pingu Guest Posts: n/a	!!!!!!!!!!!!!!!!!!!!PAYING A BBC TV LICENCE!!!!!!!!!!!!!!

20-05-06, 08:17 AM	#90
wyrdness Guest Posts: n/a	If you don't want sales calls, then register with the telephone preference service http://www.tpsonline.org.uk/tps/ They can stop a lot of junk mail too. If you're registered with the TPS and they still call you, then they're breaking the law and you can point this out to them. What I've found is that I'm now getting annoying telesales calls from call centres in India, in bad and barely intelligible 'english'. I believe that they're using Indian call centres to get around the law (British law obviously not applying there)