Router / ISP / ADSL Advice

[fizzwheel]

Righto a geek I might be but comms and networking is not my bag...

Our ADSL at home has stopped working, I've raised a call with my ISP and they are blaming the router at my end.

I've done some digging through the router logs and I'm getting "CHAP Authentication Failed" Which I think is my user name and or password being rejected or not authenticating properly.

My router logs look like this :

Sun, 2002-09-08 13:25:19 - Administrator login successful - IP:192.168.0.2
Sun, 2002-09-08 13:25:48 - Initialize LCP.
Sun, 2002-09-08 13:26:04 - LCP is allowed to come up.
Sun, 2002-09-08 13:26:07 - CHAP authentication failed
Sun, 2002-09-08 13:26:07 - LCP down.

Also on the router diagnostics its showing



Its a netgear D834G I've hard reset it and entered all my details in again and I've done a firmware upgrade on it as well.

I'm reasonably convinced the problem is with my ISP but they're blaming it on the router at my end.

I've also been talking with a colleague with a similar problem and we live 1/2 mile from each other so we're on the same exchange so I'm wandering if thats co-incidence or a symptom. I've also been told it might be noise on the line ? The ISP are saying they've checked the and its showing no faults.

I get this occasionally. I suspect that it's the exchange, but it sounds as if your ISP is fobbing you off. Can you speak to someone there who actually has a clue and isn't just a call centre monkey?

[fizzwheel]

Originally Posted by wyrdness

Can you speak to someone there who actually has a clue and isn't just a call centre monkey?

Call centre monkeys who dont understand what I'm talking about and I've lost the will to live with it... I'm about to send our account manager a snotagram and I want to make sure I've got my facts right first

Originally Posted by fizzwheel

Call centre monkeys who dont understand what I'm talking about and I've lost the will to live with it... I'm about to send our account manager a snotagram and I want to make sure I've got my facts right first

Assuming that you did put your username & password in correctly, then the problem sounds as if it's at their end, not yours.

[fizzwheel]

It was working and then it stopped last tuesday and hasnt come back on since. I hadnt touched the router or made any changes prior to it stopping working.

What happened to the router they supplied, if they did, can't you cross check it with that one?

[fizzwheel]

No can do. Its a corporate contract and we dont get supplied with routers by the ISP.

[Bibio]

i take it you work from home and your boss supplies your adsl?

if that's the case have you asked your boss if he has paid your bill lately?

but if the screen shot above is correct then you are connected.... giving this is true then i would be looking at the network card in your computer.... make sure that no one has set the card to static address or if they have they have done it properly.

only other thing is that someone has been playing in your router and changed your username and password... doubble check the u/p.

[fizzwheel]

Originally Posted by Bibio

i take it you work from home and your boss supplies your adsl

if that's the case have you asked your boss if he has paid your bill lately?

yes and the bill has been paid.

Originally Posted by Bibio

but if the screen shot above is correct then you are connected.... giving this is true then i would be looking at the network card in your computer.... make sure that no one has set the card to static address or if they have they have done it properly.

only other thing is that someone has been playing in your router and changed your username and password... doubble check the u/p.

Its running over the wireless adaptor in my laptop. The laptop gets an IP from the router and I can ping the router over the wirelss from my laptop. All is set to dynamically assigned IP's.

I've reset the username and password and have even been provided with another set of credentials from my ISP to try and use and those fail with the same "CHAP Authentication Failed" error message.

As I said above, it was working I went to the loo and came back and it had stopped and nobody has touched the settings.

I'm no IT expert but i had a similar problem with what the service provider was saying was problem my end and i believed it was theirs... 36 days later (i was ready to commit murder at this point!) i eventually got thru to a human who did not live in India and who could do more than read off a screen to fix the problem.... no problems on the line. no router problem . login details etc etc were correct. It took him two days to eventually find out my line had been crossed with a line that had no broadband and whilst they were checking my line and it was working it just wasnt the right line connecting me...

(if this does not make sense or relevant to the post refer first few words of sentence again