Courtesy Bikes

So i took one of my bikes into a dealer, it took them a month to do a spark plug change and they failed to do any of the other work.

The bike is meant to be going to another dealer so i can be amazed at their customer service. However my bike is my sole mode of transport. If this garage has it a week then how do i get to work? It's a 20 mile jolly to get to work each morning, and each weekend i have a 90mile jolly home.

Bare in mind that i have a 600 for a reason, so they've offered me a 50cc scooter as a courtesy bike. Is this reasonable?

[garynortheast]

Tell them you'll go somewhere else unless they sort you a sensible alternative.

Or do the servicing yourself.

[jchu1988]

What work are they carrying out?

A month to change spark plugs is taking the mick.

I normally do, unfortunately this bike decided to break at work i couldn't get it home, where i live currently doesn't have a garage, so my tools aren't with me, and i have arthritis s i don't really like having to work outside in a car park in the cold and wet when i'm playing with the engine.. Those that know me know i normally do the work. Unfortunately this is meant to be this company showing me how sorry they are for the appalling service i received, by having a different dealer fix the issues that the first dealer didn't do/caused.

Originally Posted by jchu1988

What work are they carrying out?

A month to change spark plugs is taking the mick.

As i pointed out, it's taking the tank off, the air box, and then changing them. it would take an idiot an hour. They seem to think i'm unreasonable. They also refused to let me have the bike back unless i paid the £176 for the pleasure of them taking the bike for a month.

The second garage are meant to be fixing the FI fault that now has appeared since the garage got it, replacing the seat lock thats gone missing, and servicing it as a goodwill gesture.

[Sir Trev]

Where is the bike? I cannot believe the Org cannot come to the rescue here. I'm no mechanical genius but pretty good at the sympathetic noises to accompany someone more proficient with spanners than me. Someone nearby will have a garage and tools. Another may well have a trailer. And so on.

Unfortunately with most dealers they do not put anything reasonable on as a temp hire bike. They may have some older items taken in PX hanging about but they need tax and insurance. Best bet is a demo bike but not every dealer has them. If a 'ped is all they have... The only bike I ever wrote off was a loan 'ped when a lane-changer decided he wanted to use the bit of tarmac I was already using. The shop were OK at the time, took me on to work with the mangled ped in the pick up, but they had all sorts of hell from their insurance and got nothing like true value for it. So, I'm not surprised you're not getting far with them.

I wouldn't mind if i had 5/6 miles to work and back. But unfortunately the distances i got to work or anywhere else it's be a flipping nightmare. AND i'll have to miss an org ride out if they give me a ped, as there's no way i can get to my parents to get another bike to go on it.

Guess i'll ring up the person i spoke to tell him not to bother unless a vehicle suitable to actually getting me somewhere before christmas can be found and i'll just do it myself and never use their brand again

Sorry but i didnt realise delboy started a bike garage up

What was the garages justification on taking a month to change a set of spark plugs?

How does one lose a seat lock? Is this not integrated into the fairing/panel. This has baffled me somewhat as im sure it has with you.

Where are you situated?


Sent from my HTC Desire HD A9191

I'm in Tring. Ignore the essex bit.

The dealer claimed they couldn't contact me on the 3 phone numbers they had, me/my mother ringing every other day and being told to carry out the work countless times. This is a main dealer. The lock should be attached to the frame.

I would like to say at this point it isn't my sv that has had the problems and having spent the last 4 years taking that to a small garage in wickfords who have been amazing, it isn't an issue with suzuki!

Have they given you a estimated (i use that term loosely) date that they will finish your bike? What bike is it?

The dealer should not be allowed to get away with this. Surely as a customer that you do have rights?

Sent from my HTC Desire HD A9191

The first dealer i paid to get the bike off as they'd had it a month, not called me, not done what they were meant to, and lived up to the name of taking people for mugs. I complained, they dragged their feet, said it was as they couldn't get in contact with me, and thats about it. They had said the work would take a week.

The second dealer has told to contact me by the head of customer operations who i accidentally bumped into at the NEC and when asked what i thought of the make, was horrified what had happened and is trying to make amends by getting the work that should have been done, done for free at the second dealer. The issue is the second dealer want to take my bike for a week and give me a 50cc ped in exchange. Which would actually mean more hassle than me sorting out the bike myself, as it limits how i can get about, and where as i can't take a 50cc on motorways and given my OH is 40miles away by the M1, my parents are 90miles by M1/M25. Oh and the dealer is 30miles away from me in the first place.

My issue is being expected to do this sort of mileage on a 50cc ped to fix the issues caused by a dealer.