View Full Version : Had problems with MCE insurance?
_Stretchie_
23-03-10, 10:06 PM
Then join my Facebook group. I'm just interested to see numbers, and I'm sure as disgruntled customers you'd be a but interested too.
You'll have to excuse me, I hardly ever log on to Facebook but I've created a group
http://www.facebook.com/group.php?gid=111553068859322#!/group.php?v=wall&gid=111553068859322
If that doesn't work do a serach for:
MCE insurance have screwed me over too
Catchy name don't you think..
Just wondering what the numbers would get to
Milky Bar Kid
23-03-10, 11:00 PM
See, just you, everyone wants to screw you Daniel... (except me cos ur my adoptive dad n that would be gross...plus Cheryl would hurt me)
I´m sorry I found this funny, only because it is the first time I have seen you be called Daniel!!
gruntygiggles
24-03-10, 05:05 PM
Haha.....you should be here when he's being particularly annoying.
ManxMatt34
24-03-10, 07:56 PM
Can make a big affect when someone says a company has robbed them of honest money etc.... so thanks to your facebook group and notifying the rest of the org. i will be avoiding mce insurance.
Kutgw and spread the word.
gruntygiggles
24-03-10, 10:45 PM
ManxMatt......he's not exaggerating. Sometimes I wanted to take the phone off him and scream at them!
ManxMatt34
24-03-10, 10:56 PM
ManxMatt......he's not exaggerating. Sometimes I wanted to take the phone off him and scream at them!
Well glad it's been said on Here my insurance is up for renewal next month.
I am with MCE.
My bike got nicked, and I put in a claim.
My underwriters were Chaucer.
They (underwriters)took my call, seemed fine enough, polite and that. Said their claims validation team would phone me back within 24hrs, phoned bacl with a few hours.
Brownsworld (their claims validations team) called me, which was a ~20minute phonecall just asking me lots of questions and writing down my answers.(IMO just trying to get me to slip up and them not have to pay out).
Bike was found the next day, claim was cancelled, no problems.
Don't know how the claim would have went through.
Chaucer as an insurer are great, I have dealt with them and had no problems, even got more then I ever expected they paid out the full wack of what I had originally quoted in my paperwork.
MCE are the brokers and are obviously failing to do their job, from what has been said about them on here there is enough evidence to take it to the FSA and make a full complaint to be investigated.
I hardly dealt with MCE, all was with Chaucer, and everything went well.
Very helpful and polite, and their Claims Validation Team were ok too, suppose they were just doing their job?
speedplay
25-03-10, 08:27 AM
I went with MCE when I got the daytona as they were by far the cheapest.
my covernote and paperwork were emailed over to me while I was on the phone to them to check over and everything was fine.
When I added the KTM to the policy again it was cheaper than I thought and the details were sent straight through and again everything was fine.
I'd rather use MCE than Bennetts anyday.
speedplay
07-06-10, 02:45 PM
Just renewed with MCE again this year.
330.89 fc (1 year NCB) with legal protection (and the important breakdown cover:rolleyes:) for cover on both the d6 and the 520 :)
gruntygiggles
07-06-10, 02:51 PM
Just renewed with MCE again this year.
330.89 fc (1 year NCB) with legal protection (and the important breakdown cover:rolleyes:) for cover on both the d6 and the 520 :)
Double check your break down cover when you get the policy documents. Dans policy had full UK breakdown, we used it no problems first time. Second time it had miraculously changed itself to local breakdown only.
Not just Dan....happened to a member of this very forum last week.....got the policy with full uk breakdown....broke down, called for recovery only to be told they wouldn't do it due to it being local only...NOT what the policy said!
Glad you got a good quote though.
You paid the cheapest price (presumably?) and got a crap service.
You buy the cheapest car, its normally turn out to be a crapper.
Same logic here, Carol Nash is never the cheapest but by far the best service I have ever had.
gruntygiggles
07-06-10, 02:55 PM
You paid the cheapest price (presumably?) and got a crap service.
You buy the cheapest car, its normally turn out to be a crapper.
Same logic here, Carol Nash is never the cheapest but by far the best service I have ever had.
Nope, when Stretchie bought his it wasn't the cheapest. We both go by a rule much the same as yours...you get what you pay for. He got a good quote with everything he needed, policy came....completely different to what he agreed on the phone as per his posts.
I know of many people on other forums that have had the exact same problems...as well as disgruntles ex MCE customers on here too!
speedplay
07-06-10, 02:56 PM
You paid the cheapest price (presumably?) and got a crap service.
You buy the cheapest car, its normally turn out to be a crapper.
Same logic here, Carol Nash is never the cheapest but by far the best service I have ever had.
Didn't have a problem with them last year (even when I wanted to swap and add bikes) so gave them another chance this year.
I could pay twice the amount for "great" cover and not use it, so wheres the sense in that?:confused:
barwel1992
07-06-10, 02:57 PM
hmm i cant aford not to go with mce almost £100 less than any one else at only £500 fully comp with all the bits thrown in with 150 excess at 18 that aint half bad or £300 TPFT with 150 excess
:/
speedplay
07-06-10, 03:03 PM
Double check your break down cover when you get the policy documents.
I'm already covered on my own RAC cover anyway as the photos will show on the MESS thread...:rolleyes:
Honestly if this is happening a letter should be written to the FSA, you have been mis-sold a policy and this is against the law and MCE can be investigated and fined over this!
First thing is a letter with a big heading COMPLAINT, you need to clearly state that the letter you are writing to MCE is a letter of complaint to trigger of their compliance procedures, they should come back to you within 2 working days of receiving such a letter, if not contact the FSA.
timwilky
07-06-10, 03:42 PM
I was with MCE, but never needed to use them.
However, on reading the small print I was disturbed to find that breakdown insurance was literally that. No recovery following an off. I did not renew as they were far too expensive and even using the org inside line it could not be brought down to a competitive rate.
I have only heard bad about them. Never good.
Dave20046
07-06-10, 04:01 PM
Heard what MCE did to you stretchie - Aquote did similar to me.
Tempted to start an aquote FB group!
I've just (two days ago) signed up with MCE for my next year's insurance on the basis that they're charging me £167, compared to quotes of £250+ elsewehre. MCE are also including European breakdown cover in that, which for the last couple of years hasn't been included in my policy but I've ended up buying it through the AA due to Euro trips.
My cover doesn't start til 16th June and I could still cancel it but £70+ to go elsewhere is pretty significant - I'd not seen anything bad or good about MCE til I'd just seen this thread.
Confused.com
gruntygiggles
08-06-10, 10:58 AM
I've just (two days ago) signed up with MCE for my next year's insurance on the basis that they're charging me £167, compared to quotes of £250+ elsewehre. MCE are also including European breakdown cover in that, which for the last couple of years hasn't been included in my policy but I've ended up buying it through the AA due to Euro trips.
My cover doesn't start til 16th June and I could still cancel it but £70+ to go elsewhere is pretty significant - I'd not seen anything bad or good about MCE til I'd just seen this thread.
Confused.com
Judge them om merit...that's all anyone can do.
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