View Full Version : Some people don't deserve sales
Mrs DJ Fridge
04-06-12, 08:36 PM
As we were at Surrey County Show wandering around (in full bike kit) we came across the Honda stand, now I know we have no actual interest in Honda bikes, but they did not know that. First time past we looked at the bikes, but kids all over them so we could not get very close, a bit later we went on the stand again as it was quieter, remember this was our second visit to the stand. They totally ignored us as we looked at all of the bikes, nobody even said hello. I have no idea who is responsible for Honda in the Guildford area, but they need their butts kicking if that is their idea of customer service.
At least our local Suzuki dealer is willing to say hello (they are Ducati dealers too). I don't like to be pressured, but a hello hurts nobody does it?
My guess is it might be Honda from Farnham, just up the road from Guildford. Can you remember the name of them, if there was one?
Mrs DJ Fridge
04-06-12, 08:49 PM
No name on the stand to notice at all, but then if I offered service that bad I would be ashamed to put my name to it as well. They did have bikes and lawn movers together for some strange reason.
widepants
04-06-12, 09:10 PM
http://static.tvtropes.org/pmwiki/pub/images/Wet_Wild_Hells_Angels_20070121_800_05.jpg
did you look like this ?
Honda drains your soul.
You had a lucky escapes , have pity on those in the "Nether".
Littlepeahead
04-06-12, 10:58 PM
When they launched the F650gs factory lowered model at the bike show a few years back I sat on one and the lads on the stand were really sweet, they said the best bit about the bike was that finally they had something that was attracting females to their area, and not just lots of men. You could tell it was a novelty for them. Suzuki on the other hand tried to convince me I needed a Gladius because it came in girly dark pink. I said I very much liked my black SV, especially after replacing all the non black bits like seat and screen with black ones. I think they got the message that we're not all Barbie dolls!
I was always taught in sales to say hello to the customer just as an acknowlodgement that they were there. That way the don't feel like they are being ignored. Most people will say "thanks, I'm just looking" others will say "I'm looking for blah, can you help". If you ignore them then they form the impression your whole company is like that and word spreads that you are not very good.
Sid Squid
05-06-12, 09:11 AM
On average Harley dealers and their sales staff have the best attitude. They clearly want to sell their stuff, and they are extremely good at it.
I don't want to buy a Harley, but if I were considering it the fact that they always have knowledgeable, helpful and encouraging staff would go a long way towards making a sale.
On average Harley dealers and their sales staff have the best attitude. They clearly want to sell their stuff, and they are extremely good at it.
I don't want to buy a Harley, but if I were considering it the fact that they always have knowledgeable, helpful and encouraging staff would go a long way towards making a sale.
I have also found this to be the case...best motorbike shopping experience I ever had. Genuinely nice people.
Sounds a bit like CMW in Chichester, they ignore you when you walk in. I would rather travel to Scotland to get a headlight bulb than those muppets. Worst dealer I have ever set foot in. Mate at work went into CMW's a month ago,,thinking about trading in his bike, they wanted to knock off £1000 due to his tyres being slightly worn lol.
Mrs DJ Fridge
05-06-12, 08:47 PM
When they launched the F650gs factory lowered model at the bike show a few years back I sat on one and the lads on the stand were really sweet, they said the best bit about the bike was that finally they had something that was attracting females to their area, and not just lots of men. You could tell it was a novelty for them. Suzuki on the other hand tried to convince me I needed a Gladius because it came in girly dark pink. I said I very much liked my black SV, especially after replacing all the non black bits like seat and screen with black ones. I think they got the message that we're not all Barbie dolls!
My dad has a pink Gladius, he loves it, but then he is 76 next week.
Regarding CMW I have to say I have never had any problem with them, they were very helpful when I first had my old Monster and kept flooding it by starting it with the choke on. Unfortunately it is an experience like that that will turn you off entering a dealers for ever more.
Balky001
06-06-12, 10:05 AM
On average Harley dealers and their sales staff have the best attitude. They clearly want to sell their stuff, and they are extremely good at it.
I don't want to buy a Harley, but if I were considering it the fact that they always have knowledgeable, helpful and encouraging staff would go a long way towards making a sale.
Agree with you and Stingo I did buy a Harley and a lot of it was down to the dealership/support/organised events and ride outs. They do get the balance right.
As Mrs DJ and others have said, a polite acknowledgement goes a long way and opens the chance of communication and eventually sales. They sound like a bunch of shop assistants rather than sales people
Bluepete
06-06-12, 06:42 PM
Just as an aside, Mrs BP saw this in Tesco today.
http://i276.photobucket.com/albums/kk24/conker51/20120606_132734.jpg
It's obviously wrong, so I grabbed a passing manager. He just couldn't see why the tag was wrong! He just kept saying "it's a special offer".
No matter how often I pointed out that two bottles would be £3.98, he insisted that the offer tag was correct and that it was a good deal!
'tard.
Pete ;)
Bluefish
06-06-12, 07:41 PM
haha, you get stuff like that all the time in the supermarkets nowadays, it's quite often cheaper to buy say two small ones instead of the 1 big one :confused:
DJFridge
06-06-12, 09:29 PM
Just as an aside, Mrs BP saw this in Tesco today.
http://i276.photobucket.com/albums/kk24/conker51/20120606_132734.jpg
It's obviously wrong, so I grabbed a passing manager. He just couldn't see why the tag was wrong! He just kept saying "it's a special offer".
No matter how often I pointed out that two bottles would be £3.98, he insisted that the offer tag was correct and that it was a good deal!
'tard.
Pete ;)
The questions is - conspiracy or c0ck-up? I sometimes think the supermarkets deliberately put up offers like that. They look good if you don't check, because you actually end up worse off.
pinpoint_uk
06-06-12, 11:03 PM
That often happens at supermarkets and its not a conspiricy. However you don't know how hard it is to get these changed as I worked for that supermarket!
The conspiricy comes in with deals that don't take off the saving at the till. I have complained a number of times for deals not registering. Now it could be that they *** (please see discliaimer below :)) don't activate the deal as the number of people who notice won't cost as much as turning the offer on. They then would get the supplier to pay for for the 'deals' that were triggered making a huge profit. Most deals in supermarkets are paid by the supplier and not the supermarket so when you get a deal from them, thank the supplier!
*** This is a theory and by no means gives the inplication that supermarkets would do this, just in case laywers decide to read this post!
Cheers
Rich
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DJFridge
07-06-12, 08:56 PM
Interesting theory (lawyers not withstanding!). I suspect the vast majority of people do not realise that it isn't the supermarket that pays for most special offers. A previous company I worked for supplied posh American fridge freezers (and you're going back nearly 20 years when there weren't many available) to Harrods. For the January sale, we had to discount anything that was going in the sale.
Mrs DJ Fridge
07-06-12, 10:15 PM
My sort of step mother (nice lady) works for a food supply company, they have to pay £13.00 for every jar that is returned to the supermarket for any reason at all, they also have to pay extra to be on the 'line of sight' shelves (they don't, they are only a small company).
pinpoint_uk
07-06-12, 10:27 PM
Yeah - I work for a very large multi national FMCG company and the charges we get are ridiculous but basically is all the same.
When I started working there I couldn't believe how many invoices came through! But it does work both ways as volumes are needed in factories to reduce costs etc so it would be a lie to say the manufacturers get nothing, but its amazing how the general consumer is unaware of how the funding works.
Rich
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