View Full Version : Dont order from....
clanger
15-03-05, 12:59 PM
Hein Gericke catalogue...its poo, they change their prices to suit themselves, they also have a standard p&p charge for anything you order (and fail to tell you these prices) I saw some long socks and thought they'd be perfect. £11.99 in the catalogue (all padded etc) they arrive..in a huge box which the postie couldnt post. So I had to get to the sorting office to pick up (only open between 6am - 1pm Mon- Fri) which proved REALLY hard. I opened the socks tried them on, yep nice and long - tried on with boots - padding (yeah right...what extra cushioning and padding?) Took off socks thought, **** they arent exactly what I expected - catalogue beefs them up somewhat....looked at invoice and spot £13.99 price tag!!!!! AND £3.50 p&p!!!!!
Rang up customer services get pushed from pillar to post - someone finally talks to me and says that their prices are subject to change and standard p&p as written in tiny print in catalogue.
I have sent socks back recorded delivery for a sum total of £1.12 with covering note asking for refund and why. Still awaiting a response.
I like Hein Gericke goods in the shop, but will never ever buy from their catalogue again......pray be warned you lot! :evil:
I really think that's an over-reaction. £3.50 p&p is not unreasonable and pretty much standard. They came in a big box, so what?
Personally I've found HG to be a very good company and I'm happy to continue to give them my business.
.
Carsick
15-03-05, 01:05 PM
Personally I've found HG to be a very good company and I'm happy to continue to give them my business..
I don't think he's suggesting we stop buying from HG, just that maybe the dept that deals with mail order is not as nice as the shops.
Yeah maybe, but if you buy anything from mail order it's always the same sort of scenario and I don't think HG is any different, better or worse in this respect.
.
Carsick
15-03-05, 01:13 PM
"she" :wink:
:oops:
Professor
15-03-05, 01:19 PM
I think £3.50 p&p is somewhat steep. I recently posted Sythree 2
sets of novelty ears and tails and the postage cost was only 47
pence. No way posting socks should cost more.
At the same time, there are places that charge far more than
£3.50. Say, I was recently looking for a Vee Wipe which costs £5
and which is (for those who don't know) a tiny item that easily
fits into a normal envelope. I couldn't find a place with sensible
delivery charges. One internet shop wanted £5 p&p, but at closer
examination it turned out that this particular outlet is no longer
in business. Another internet shop wanted £10 p&p. In the end I
had to order the Vee Wipe though my local Yamaha dealer (no charge
for this).
shutdown
15-03-05, 01:20 PM
only the same as ordering something off ebay!
pay an amount for the item, a stupid amount for postage and when it comes it's never quite what it was hyped to be
I recently posted Sythree 2 sets of novelty ears.............
:shock:
At least he'll be easy to spot on the rideout :lol:
Do remember that the commercial breakdown of p&p isn't just the cost of the stamps. There's the packing materials and someone to actually wrap it correctly, someone to physically take it to the sorting office (probably) etc.
Also it's commercially impractical to have a different postage rate for every different item.
Mail order saves you (in theory at least) the bother of physically going to the shop and therefore paying for P&P is the cost of doing do.
It really isn't that unreasonable.
.
Professor
15-03-05, 01:33 PM
Do remember that the commercial breakdown of p&p isn't just the cost of the stamps. There's the packing materials and someone to actually wrap it correctly, someone to physically take it to the sorting office (probably) etc.
.
I wonder what is the correct way of putting a pair of socks in an envelope? :?
Memo to self: consult with Missus. Maybe I have been handling socks
incorrectly throughout my life.
can't say i've used HG for mail order but i'd always expect to pay about that for postage anyway, I always go to stores and try things on when it comes to any clothing not just bike stuff, will only order online after that
I brought my air jacket mail order from HG last year, and to be honest, they where fine. When ever i mail order from a catalouge, i always confim price, and if mail order, then you always know theres goning to be P&P, so worth checking.
I have used HG for mail order.
They did a fine job, all the bits arrived quickly at the price advertised.
I cannot remember the P&P but it wasnt anything above normal (or I would have remembered :-) )
In fact I seem to remember that something was not in stock and they posted it later free P&P.
I am not saying that they are good or bad, just that my experience was good.
3.50 is cheaper than the postage I just paid.
In sorting my ex housemates mail that he hasn't bothered chaning the address for I sent a smallish box (okay about 1kg) of mail and misc stuff. 18 euros postage!!!! I nearly freaked...
Sorry to hear about your problems - hope it's resolved to your liking...
Stu
clanger
15-03-05, 01:47 PM
£3.50 for a pair of socks is naff in my estimation hence sharing with you. Especially when sending them back in a padded envelope recorded delivery was £1.16.
And the box they put them in was a laughable size, very wasteful!
Anyway just heed my warning and read the small print before getting charged ludicrous money for such tiny items.......
Do remember that the commercial breakdown of p&p isn't just the cost of the stamps. There's the packing materials and someone to actually wrap it correctly, someone to physically take it to the sorting office (probably) etc.
.
I wonder what is the correct way of putting a pair of socks in an envelope? :?
Memo to self: consult with Missus. Maybe I have been handling socks
incorrectly throughout my life.
Your also assuming that it was only sent first class. If he had to go pick it up and it's only a pair of socks then the chances are that it was sent registered or even special delivery so a signature was required which does cost more.
Hein Gericke will also probably be charged by royal mail to collect form their premises or as Jonboy said have to have somebody drop it off.
You then have your packaging etc.
I work in distribution (not royal mail) and i don't think £3.50 is expensive at all. Try sending it through another parcel carrier and see what that would cost. A lot of mail order firms are having to swallow a proportion of the delivery costs to be competitive.
RenamedMonkey
15-03-05, 03:43 PM
Hein Gericke catalogue...its poo, they change their prices to suit themselves, they also have a standard p&p charge for anything you order (and fail to tell you these prices) I saw some long socks and thought they'd be perfect. £11.99 in the catalogue (all padded etc) they arrive..in a huge box which the postie couldnt post. So I had to get to the sorting office to pick up (only open between 6am - 1pm Mon- Fri) which proved REALLY hard. I opened the socks tried them on, yep nice and long - tried on with boots - padding (yeah right...what extra cushioning and padding?) Took off socks thought, sh*t they arent exactly what I expected - catalogue beefs them up somewhat....looked at invoice and spot £13.99 price tag!!!!! AND £3.50 p&p!!!!!
Rang up customer services get pushed from pillar to post - someone finally talks to me and says that their prices are subject to change and standard p&p as written in tiny print in catalogue.
I have sent socks back recorded delivery for a sum total of £1.12 with covering note asking for refund and why. Still awaiting a response.
I like Hein Gericke goods in the shop, but will never ever buy from their catalogue again......pray be warned you lot! :evil:
Forget about P&P, I think it is steep, but they have it listed in the catalogue, so little to do there other than be disappointed.
What's more than rude, and is in fact illegal, is the change of price. If the catalogue says £11.99, they are simply not allowed to charge you more - it is not subject to change, certainly not without informing you of the total price before confirming the transaction.
Keep us updated with their response.
RenamedMonkey
15-03-05, 03:50 PM
I work in distribution (not royal mail) and i don't think £3.50 is expensive at all. Try sending it through another parcel carrier and see what that would cost. A lot of mail order firms are having to swallow a proportion of the delivery costs to be competitive.
Yes but...
...when sending them back in a padded envelope recorded delivery was £1.16.
Anonymous
15-03-05, 04:01 PM
This is such a funny thread. 'How much does it cost to post a pair of socks?'
Well its entertaining me :lol:
Spiderman
15-03-05, 04:06 PM
When i did some courier work for Initial we had to deliver Dell stuff.
They only have boxes the size of your average tower computer and use thses boxes to send out any small items.
CD's are sent in these.
3 pin plugs are sent in these.
As jonboy said the actual cost is not gonna be the same as if i took it to the post office and bought an envelope for it.
These big companies will continue to waste where they want to cos at the end of the day we are paying for it.
There are a few companies who have sensible P&P scales. Some do it by weight some do it by number of items and others by cost of item
The last one seems the most sensible to me. If an item costs less than a fiver chances are its also pretty small and lightweight. So the postage should be realative. The smaller the company the more they understand this. the bigger the company the less they care about the customer and the more emphasis they put on their distribution being simple and quick.
Hence Dell and their big boxes regardless of the item in it. And since they pay the courier company per package and not weight or size it matters not to them.
All catalogues have a disclaimer that say prices are subject to change without notice.... but as Monkey said they should advise you of a change in price and confirm that you are satisfied with the new price before processing the order.
Having worked in an industry where we have to 'creatively' describe things to sell their plus points (property details anyone?) i usually ignore whats written about an item. And i will always buy clothing only once i've tried it on.
I always remember getting a laptop dvd drive in a huge monitor sized box !!
also had some replacement laptop memory come in a box that could easily have fitted a tft screen :lol:
gotta love dell
Anonymous
15-03-05, 04:13 PM
There are a few companies who have sensible P&P scales. Some do it by weight some do it by number of items and others by cost of item
The last one seems the most sensible to me. If an item costs less than a fiver chances are its also pretty small and lightweight. So the postage should be realative
Pah, rubbish! What about a bag of sand? or even a huge box of feathers? Or a hot air balloon (complete with hot air).
You've been riding your new bike again haven't you? I can tell cos the adrenaline's obviously still surging round your system. :lol:
.
I recently posted Sythree 2 sets of novelty ears.............
:shock:
At least he'll be easy to spot on the rideout :lol:
...and they arrived next day in perfect nick (shame Mrs forgot to tell me!) and they were in a good sized padded envelope. Yes, it was all of 47p. I'm glad Professor didn't charge me £3.03 to pack the envelope and walk it to the post box.
Incidentally I'm using the tiger ears & tail at the moment and they do provoke a reaction. Some people laugh. Others don't....
Spiderman
15-03-05, 05:08 PM
You've been riding your new bike again haven't you? I can tell cos the adrenaline's obviously still surging round your system. :lol:
.
I'm asuming that was aimed at the good Dr for ripping into my post.
Amazing the after affects of a good ride. I'm sure it keeps us all younger too.
I'm 68 dont ya know :D
I'm 68 dont ya know :D
You feel it, I look it :shock: .
(Whoops, thread derailed)
.
I work in distribution (not royal mail) and i don't think £3.50 is expensive at all. Try sending it through another parcel carrier and see what that would cost. A lot of mail order firms are having to swallow a proportion of the delivery costs to be competitive.
Yes but...
...when sending them back in a padded envelope recorded delivery was £1.16.
He then took it to the post office himself, stood in a queue to send it recorded.
A company like hein gericke is probably doing multiple parcels a day and it 's not possible for them to do this. They also have to advertise a price that will probably represent a large majority of items they send where on some they will make some but this is then swallowed by the items that cost more to send. It's not possible for someone with a catalogue to weigh everything in it and work out an individual price on each item and charge on that basis.
They also have to pay somebody to find the item in their warehouse, check it, pack it etc.
That's a lot more to it then just putting it into an envelope and posting.
Personally i would not worry about the postage as this is advertised and something you already know about but i would be ****ed off about the change of price in the product.
RenamedMonkey
16-03-05, 09:28 AM
I work in distribution (not royal mail) and i don't think £3.50 is expensive at all. Try sending it through another parcel carrier and see what that would cost. A lot of mail order firms are having to swallow a proportion of the delivery costs to be competitive.
Yes but...
...when sending them back in a padded envelope recorded delivery was £1.16.
He then took it to the post office himself, stood in a queue to send it recorded.
A company like hein gericke is probably doing multiple parcels a day and it 's not possible for them to do this. They also have to advertise a price that will probably represent a large majority of items they send where on some they will make some but this is then swallowed by the items that cost more to send. It's not possible for someone with a catalogue to weigh everything in it and work out an individual price on each item and charge on that basis.
They also have to pay somebody to find the item in their warehouse, check it, pack it etc.
That's a lot more to it then just putting it into an envelope and posting.
Personally i would not worry about the postage as this is advertised and something you already know about but i would be p*ssed off about the change of price in the product.
Yes but I don't really see this P&P thing to be the real issue here. This is a complete derail.
What's more concerning, as I've already pointed out, is that they have tried to charge Clanger more than was said in the catalogue, and without stating before putting the transaction through.
P&P is what it is, some people will think it's steep, some wont, it's besides the point, they have it cleared indicated in the catalogue - take it or leave it.
Biker Biggles
16-03-05, 07:47 PM
PUT A SOCK IN IT :!: :!: :!: :!: :!: :!: :!: :!: :!: :!: :!:
I only charge £3.50 on ebay for the bungee nets INCLUDING p+p. 2nd class post 83p, envelope ***k all, post it when I'm passing, and I still make a profit :D , even make a SMALL profit when selling them to you lot for £3 all in :wink:
I've still got some left if anyone else is interested :D
I know, I know, another shameless plug :lol: :lol: :lol:
Spiderman
16-03-05, 11:35 PM
I only charge £3.50 on ebay for the bungee nets INCLUDING p+p. 2nd class post 83p, envelope ***k all, post it when I'm passing, and I still make a profit :D , even make a SMALL profit when selling them to you lot for £3 all in :wink:
I've still got some left if anyone else is interested :D
I know, I know, another shameless plug :lol: :lol: :lol:
the way things have gone for you recently ....do all the pluggin you like!!
if i didnt have one already i'd get mine off you. dont know you... but i dont know Mr Hein Gerick either and i seem to give him a fair bit :lol:
At least you have a decent bike ;)
RenamedMonkey
17-03-05, 09:12 AM
PUT A SOCK IN IT :!: :!: :!: :!: :!: :!: :!: :!: :!: :!: :!:
Yay! :lol: Someone had to say it :lol:
vBulletin® , Copyright ©2000-2025, Jelsoft Enterprises Ltd.