Nuisance phone calls to the office...

For a while now, one of the guys in the office has had his bank calling with "personal calls" - which result in one of us getting up, going to his office to tell him & generally wasting time. It'd be OK if we didn't have to get up.

My trick for these people has just been to say "One sec, I'll try & find him for you..." then put them on hold, and imagine that the call never happened. See how long they stay on hold before getting bored & hanging up. The record is just shy of 6 minutes.

We had another call a few minutes ago, and came up with a genius plan (IMO anyway).

I answered the call, and treated it as above, simply put them on hold. Then, after 3 mins on hold, I passed them to someone else in my team, who answered "Hi, xxxx speaking..." Queue the bank asking for the intended person again, "Hold on, I can't see him, I'll try & find him."

She then waited 3mins, and transferred them to someone else in my team, who repeated what she'd just done. Only this time, 3 mins later, he wrote down the number they had called from, and transfered them back to their own call centre.

I'd of loved to hear the conversation.

Anyone got any other comical ways we can use to give them the message that they shouldn't call us (believe me, we've tried to tell them properly - as has the guy that they call, they simply don't listen)??

[Gazza77]

Originally Posted by Baph

Only this time, 3 mins later, he wrote down the number they had called from, and transfered them back to their own call centre.

I'd of loved to hear the conversation.

Anyone got any other comical ways we can use to give them the message that they shouldn't call us (believe me, we've tried to tell them properly - as has the guy that they call, they simply don't listen)??

Keep doing this, but use other targets. Talking clock, local radio phone in, rail enquiries, etc.

Originally Posted by Gazza77

Keep doing this, but use other targets. Talking clock, local radio phone in, rail enquiries, etc.

The butchers, undertakers, chinese restaurants...

Nah, transferring them back to themselves is far funnier. Although a rival bank may be just as funny.

Transfer them to someone from the phone book with the same name ....

[Mr Speirs]

One of my work colleages used to answer the phone to cold callers selling things and nine times outta ten he would just try selling them stuff that we sold. They hung up pretty quickly.

Try selling them things.

http://uk.youtube.com/watch?v=J5z4Vs26-TI

[SoulKiss]

Originally Posted by Mr Speirs

One of my work colleages used to answer the phone to cold callers selling things and nine times outta ten he would just try selling them stuff that we sold. They hung up pretty quickly.

Try selling them things.

Nah, mention the TPS - works a treat

Originally Posted by SoulKiss

Nah, mention the TPS - works a treat

Done that, doesn't work with these guys, as it's a number that the lad in the office has given them for a contact number.

[SoulKiss]

Originally Posted by Baph

Done that, doesn't work with these guys, as it's a number that the lad in the office has given them for a contact number.

Just tell them that he has left?