Legal advice required

I bought a Sony laptop from Comet last July.

In November it developed a hardware problem with the sound and was sent back to Sony Vaio repair. Over 2 months later I received it back 'fixed'.

One week later (present day) and the backlight on the unit is flickering, obviously it's got a loose wire or connection.

I rang Sony and said I was not prepared to send it back and wait another 2 months+ for repair. I want my money back, either from them or Comet or a new laptop given that they obviously can't repair it properly.

What options do I have?

I asked to speak to a supivisor - none avail, "we'll ring you back". Had that for 9 weeks and not doing it again. I asked for customer relations departments. Then asked to go back in queue and wait for supervisor. Was then cut off.

that can't be right.

ring this guy's secretary, be real nice & polite, explain the problem and you never know, she/he might help you to get it sorted.

Tom Barry (Deputy Managing Director - Operations)

Tom Barry's appointment to Deputy Managing Director (Operations) took effect from 12 February 2003.

Tom joined the Comet Board as Supply chain Director in September 2000.

In addition to responsibilities for After Sales Service, Home Delivery and Transport, Tom's remit also includes Stores and Business to Business.

Tom was previously Buying Director and Logistics Director with sister company B&Q plc for five years before joining Comet. He is a member of the Institute of Directors, the Marketing Society and the Henley Business School Alumni.

the HQ is in rickmansworth, herts.

So I should persist through Comet rather than Sony Vaio Support who handle all laptop warantee issues?