Why does everything have to be so complicated these days

Originally Posted by Bibio

which will be your fault.

You, Sir, are an apologist for 'the man'.

Originally Posted by the white rabbit

I get fed up with using menu systems, being played music and speaking to idiots.

Try this site to find out how to skip their menu system & get straight through to a human being. I can't vouch for how intelligent they will be when you get through though...

[ophic]

the problem is that emails are ridiculously easy to forge, and also easy to intercept, so any security details on an email could also be forged. They usually take you through a verification process on the phone to at least be reasonably sure it is you - this is just not possible by email.

I'm surprised you even got a response by email.

Maybe they don't have your policy listed under "the white rabbit"?

Its my real name

Haha, so Dr Rich was just a made up forum name?

[Spiderman]

The sooner the revolution comes the better. Whenever i've told a firm by phone i want to cancel something they insist i write to them

[keith_d]

I suspect their legal department has (legitimate) concerns about the legality of e-mail as a means of delivering instructions to them. There are too many ways to forge headers and generally **** around with e-mail.

If they get a phone call, with your voice and identification information recorded on their system (remember, your calls may (read WILL) be recorded) they would be in a much stronger position if you subsequently denied the instruction, presumably because a claim was being made.

So, I'm afraid you're stuck with their stupid call handling system.

Keith.

Insurance...
I called to ask why this years 1.6 LX Ford Focus insurance was over £140 more than last years 1.8 LX Mundao with no other changes.
Aparently the Mondeo was group 9, but the Focus is group 56!

How does that work??

They then went on to reduce the premium by £50.
How can they do that when their quote says 'Our best price' ...