stealer dealers not honouring warranty....

[Dave20046]

Originally Posted by specialone

I'm not sure they are mate tbh, I'm guessing because they haven't offered to fix it themselves, they are just forecourt sales.

Originally Posted by dave

]as I don't trust them one bit I won't let the sellers do the repair themselves (as it almost certainly won't get done). When he put this to me I said "You told me when I bought the car I could take it anywhere I like to be repaired" he said yeah you can but as long as they don't charge more then £50per hour and I said "well you didn't mention that at the time did you and you've admitted it doesn;t say it in my warranty book"
...at that he said he'd ring my vw dealer and try and get the price down a bit more...

They do have an inhouse mechanic who ,when described on the phone the sales bloke had known all the way since school

...his name slipped his memory in another dealing though.


By the way this sales man owns and rides a Harley Davidson.

Whatever is on the paper with whatever company they use (if if they do) doesn't alter your statutory rights - which put them up crap creek. If they don't sort it reasonably, small claims for sure.

[Dave20046]

Originally Posted by arenalife

Whatever is on the paper with whatever company they use (if if they do) doesn't alter your statutory rights - which put them up crap creek. If they don't sort it reasonably, small claims for sure.

I'm sure I remember him saying it's underwritten by themselves "which is why we have the flexibility to let you use a local garage of your choice". Either way I don't know whether to chose paying for it from the dealer and giving them the chance to wriggle out of it at court (or pay me £2.50 a week for the rest of my life) or to try a cheaper garage (who I don't know or trust to do it right) and hope it can be sorted amicably - although this option means I'll have to go a week without a car which will leave me royally ****ed work and home wise. And then they may still make up a new clause in the warranty as to why this other garage can't do it.

[Bibio]

how long have you had the car Dave?

is it on finance?

[Dave20046]

actually the 'administrator' of the contract is "car care plan Ltd"

[Dave20046]

Originally Posted by Bibio

how long have you had the car Dave?

is it on finance?

No finance, had it around 3 weeks - might be 4 now.
Only complication with returning it under sales of goods act is I traded in my old car which let me down (I was buying a new one at great expence from a dealer for a bit of reliability )
I knew I'd have problems tbh.

[fizzwheel]

Originally Posted by Dave20046

actually the 'administrator' of the contract is "car care plan Ltd"

Why dont you ring them direct and see if you get any sense out of them ?

[Dave20046]

Originally Posted by fizzwheel

Why dont you ring them direct and see if you get any sense out of them ?

Nice thinking batman , on the list for tomorrow.
cheers - they should be able to tell me exactly what their stipulations are.
(although if the stipulation exists... I still think it should be mentioned at the time of sale as it's not specified in the exclusions and inclusions in the handbook)

[fizzwheel]

Gotta be worth a try, at least that way you cut the dealership out of the loop that are faffing you about and you'll definately know what you can or cannot do.

I'm pretty sure there is something about the first 3 months of a car purchase and your statutory rights as someone said earlier.

Don't forget, you could claim for a car hire as the car you bought from them isn't fit for purpose so therefore is causing you work issues.

You defo need to find out your rights from trading standards.

Side note, VW's are built like tanks, what has that car been upto for this to happen ?

Edit, don't pay for the work yourself cos you will struggle to get it back .