Mail order - what to do

Originally Posted by Ed

Is it really worth all the hassle for the princely sum of £4.75?

I'm with Blue on this one

he paid for an item they didn't deliver that item (and probably sent a lesser cost option)

they do that with 10 folks and they are making money, if they do it with 100 folks they are making a lot more money

if you paid an agreed price for a specific item then that is what you should get.

ed you wouldn't pay for a ducati 996 r and then settle for a hongdou 125 would ya now if the return small print postage of said bike was say 100 quid pro rata then you would be extreemly agrieved wouldn't you

£5 is £5, its annoying. Bigger firms have prepaid retunrs systems. If its blatantly wrong I think they should refund postage, give you something to the value. Your out of pocket due to their error. That always smarts.

I bought a power pipe off them for my sons mini moto and they said it would fit all mini moto's But it doesn't! My sons bike is the one with the separate swing arm and this stops the pipe fitting ! I have sent them 2 Emails but they have not replied to them! I'll give them a couple of days and then I'm going to raise a dispute and see how I get on.

amarko5 and Dr Rich - good to see that some ppl see where I am coming from here!! to be honest if they don't at least agree to send the correct one FOC then I will cut my losses and won't send the old one back ... I am not going to throw good money after bad ... and its not worth my hassle even making the effort to get to a PO for the sort of money involved! I'll just face facts that I have been conned and shout about it to anyone who will listen not to use them ... Lets not get ahead of ourselves here though, I haven't even rung them yet, lets give them a chance to resolve the issue amicably first!

Originally Posted by BILLY

I bought a power pipe off them for my sons mini moto and they said it would fit all mini moto's But it doesn't! My sons bike is the one with the separate swing arm and this stops the pipe fitting ! I have sent them 2 Emails but they have not replied to them! I'll give them a couple of days and then I'm going to raise a dispute and see how I get on.

I have a bolt on swingarm cag too and indeed many of the race pipes don't fit them ... you would not have known this, but it is a well known fact if you do know about them ... i.e. they should know!!

I'll be interested to know how you get on with your case ...

Some battles are worth fighting, some aren't...

The Duc - I'd keep the Hongdou

[Gazza77]

Contact them and tell them you expect a refund in full or a replacement that is what you ordered. Advise them at the same time that you have whatever they appear to have randomly sent out to you for them to collect at their convenience....

OK, phoned back. Long story short … they don’t stock that tyre at the mo and won’t get re-stcoked until March …

I moaned moaned and showed my disappointment in the manner this thread has covered … etc etc… I also pointed out that not only did I want one like came off as I liked the way they ‘feel’, this tyre is useless to me as it would not match the front.

After all this and more … he said “Ok, we are not a bad company, how about this … for a fiver I’ll send you a matching front tyre, so you can use them as a matched pair … then in March if you send the partworn rear back, we will post you a new one like in the pic”

Under the circumstances, you can’t say fairer than that?!?!? (His terms and conditions do clearly state that they can change the product at will and that postage is lost on returns).

However I now have £24 worth of tyre I didn’t want and won’t use … how exactly did that happen?!!?

There you go. Classic example of stock superseding (it works backwards as well as forwards).

"We don't stock that anymore, or we won't have it in for a while, better to send SOMETHING than nothing."

Chances are, the tyre delivered to you was superseded by the one you ordered. I know in that situation, our systems would automatically re-assign the sales older so that it used any of the older stock to fulfill the order (so long as certain options were selected), then the order would be automatically placed on hold, for a human to verify it. Sometimes they call you to ask, sometimes they just do it.

I've had it before now where I've ordered thermal gloves from a company, they didn't have any in stock, so they upgraded to better quality, more expensive ones, and didn't charge me extra for it. There was a hand written notice in the package saying they didn't have the ones I ordered, so they'd replaced them with these, and hoped they were ok, but to get in touch if they weren't.

At the end of the day, they dealt with it well. But their warehousing operations could be tweaked a little to avoid all of this mess.

Congratulations on a good outcome

I would still argue and demand a full refund on the basis that they delivered something you didn't order and yes I think it is worth the fight otherwise they will always get away with it.

the only thing to look out for is if their web site say's that they will send a substitute if the actual product isn't in stock. By proceeding with the order you are accepting that I would guess.

Did you pay by Credit Card? If so ring the CC co. and ask for advice, they are a powerful ally in my experience and may even recredit your card before they claim a refund from the seller, assuming they think you are entitled.

My bank has just done that for me on a direct debit I didn't recognise (I know DD have their own 'rules'). Worth a phone call?

yes we all mistakes, but then generally we have to pay for our mistakes. They could easily have contacted you regarding stock, other companies, small and large do.

good luck

Ok, the other tyre hasn't been superseded by this one ... this is made by a different manufacture ... the other one is still in production and they will stock with that in March. This tyre is just a different tyre ... not only is it not what I want but I think it is inferior ... it isn't even tubless (unlike the other one that is tubless).

Imagine you paid for a Dunlop and got a Cheng Shin ... yep, both tyres, both will work ... but you wanted a Dunslip to match the front and you know you like the way the Dunslip feels ... Its not like he gave me a D208 as the D207 has now been superseeded .... He gave me a Cheng Shin and left the advert and price as a D207....

I did pay by CC and in principle what has happened here piddles me off ... but I am not loosing sight here that I am only £24 down the line and have 'something' to show for it ... its irritating, but I am not going to generate myself too much hassle to resolve it further ...

Now the bloke has tried to resolve it and he will hopefully re-think things when the next person orders ... i.e. say "By the way we have a tyre that will do the same job, but its not the one in the pic, we use them and they are fine, is that ok?!?!" ... That's all it needs .... most people would just want a replacement tyre so it doesn't matter ... I want a specific tyre ...