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#1 |
Member
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Join Date: Jul 2008
Location: Sheffield
Posts: 10,274
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bunch of ****s
Bought a tv off them (showing in stock) about 3 weeks ago, I've rung them up to chase it up a few times now and they just say it's temporarily out of stock and they can't tell me when it will be in stock. They refuse to pass me onto a manager and won't give me contact details for anyone else in the company. They deny anyone at play.com can help me chase it up ![]() I've just been on the phone to them they insisted I rang the manufacturer to chase it up, I told them how backward this suggestion was but ,still, they gave me the number. I just rang the manufacturer the manufacturer confirmed my thoughts, so just tried to ring play back and the number goes dead ![]() Surely there's a way to get a number for someone in the uk? Google has no answers neither does their site ![]()
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#2 |
Member
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Join Date: Jul 2008
Location: Sheffield
Posts: 10,274
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Sorry you can close and delete my rant
found their details Play.com - DVD PO Box 192 Jersey JE4 8RP Jersey Phone: 0845 800 1020 - india Fax: 01534 631 580 email:info@play247.com Internet Address:www.play.com
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#3 |
Noisy Git
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Join Date: Apr 2007
Location: Halifax/Leeds
Posts: 26,645
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Distance selling act, refund please, court if not.
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Currently Ex Biker
Now rebuilding a 63' fishing trawler as a dive boat |
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#4 |
Member
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Join Date: Jul 2008
Location: Sheffield
Posts: 10,274
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for ****s sake just got through to them and managed to cancel the order. The guys just told me that it was on their system that the item was discontinued so I should have been told that on the 20th of november when I rang
![]() Guy I just spoke to gave me an email address to contact regarding compensation. Chances are 0 I know that, there's no contract between me and the seller until it's despatched...still gonna try though ![]()
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#5 |
Captain Awesome
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Join Date: Jan 2007
Location: Hamble
Posts: 4,266
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www.saynoto0870.com throws up the following:
028 9092 1724 Also: 01534 877595 Fax: 01534 631580 01534 nos are Jersey and may cost more than other 01/02 nos and inclusive mins may not apply. operated by Gem
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Official "Dumbass of the Year" 2011 (•_•) ( •_•)>⌐■-■ (⌐■_■) Deal with it... |
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#6 |
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yeah, cancell your order, if they try and deliver it refuse to accept it.
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#7 |
Where the hell am I?
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Join Date: Dec 2004
Location: Swingin' thru the urban jungle
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As for compensation.... the least they can do if offer you the interest on your money while they held in for no good reason.
Or give you a good discount off a future order (if you're that brave)
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. "Computers are great! Not for communicating tho. They have one fundamental flaw ... they don't have eyebrows." AlpineCarStereo: you win ....... eeerrr ..... ummm ..... my undying support of you, the greatest Mod this forum has ever known. My Leige. davepreston: ![]() |
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#8 |
Member
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Location: Sheffield
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Cheers capt. awesome will give em a ring see if I can speak to a jersion.
I'm massively ****ed off by the fact they new ever since my first call 3 days after the order that they couldn't get the item but repeatedly told me to wait. Been almost 3 weeks now. Never using em again.
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#9 |
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No as they never actually took the cash off me (thankfully) however this left me fooked for the month as I've been scared of them just randomly taking the money from my account and me getting stuck with overdraft fees.
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#10 |
Where the hell am I?
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Join Date: Dec 2004
Location: Swingin' thru the urban jungle
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Crap service is just rife in the UK i find. Sad thing is that most companies are just as crap as one another so no one feels they need to raise the bar on their customer service front as they have no one to compete against.
If they are all crap, they can all just stay crap basically. Its infuriating, i know how you feel Dave.
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. "Computers are great! Not for communicating tho. They have one fundamental flaw ... they don't have eyebrows." AlpineCarStereo: you win ....... eeerrr ..... ummm ..... my undying support of you, the greatest Mod this forum has ever known. My Leige. davepreston: ![]() |
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