Paying for goods...or not paying

What are my rights???? Looking for advice. Sorry that a story is brewing.


The wife ordered a dinning room table and chairs plus a side board from a local company in Bracknell back in Sept 07, with a guaranteed delivery of December 07 (only paid the deposit at the time). Nothing arrived for Xmas and the local store then closed and moved all orders to a store in Reading. After A LOT of store visits and phone calls nothing was done except for some far fetched stories about shipping problems and lost containers.

Eventually in March 08 we escalated it to the company MD via email and amazingly in April we got the table and chairs. I refused to pay until they could deliver the side board. A lot more store visits where made but nothing got done. So we left it with only the deposit paid and no side board.

Dec 08 we found a separate store that stocked the same furniture and got us our side board in two days.

Now in June 09 we get a call from the first supplier asking us to contact them about outstanding payments. So what rights do I have to refuse payment considering its taken nearly two years and still no original side board? I'd be happy to hand everything back and get my money back.

Any ideas, suggestions welcome.

Cheers
Neil

[Viney]

Citizens advice Beureau?

[Gazza77]

Originally Posted by neilhatch

What are my rights???? Looking for advice. Sorry that a story is brewing.


The wife ordered a dinning room table and chairs plus a side board from a local company in Bracknell back in Sept 07, with a guaranteed delivery of December 07 (only paid the deposit at the time). Nothing arrived for Xmas and the local store then closed and moved all orders to a store in Reading. After A LOT of store visits and phone calls nothing was done except for some far fetched stories about shipping problems and lost containers.

Eventually in March 08 we escalated it to the company MD via email and amazingly in April we got the table and chairs. I refused to pay until they could deliver the side board. A lot more store visits where made but nothing got done. So we left it with only the deposit paid and no side board.

Dec 08 we found a separate store that stocked the same furniture and got us our side board in two days.

Now in June 09 we get a call from the first supplier asking us to contact them about outstanding payments. So what rights do I have to refuse payment considering its taken nearly two years and still no original side board? I'd be happy to hand everything back and get my money back.

Any ideas, suggestions welcome.

Cheers
Neil

You'd only be liable for the goods you've actually recieved to date, but if you want to try your luck, advise them you're still waiting for the order to be fulfilled, and they will receive payment on delivery. Then keep your fingers crossed it eventually gets written off as they forget about it again. Unless the law has changed since I studied it, the co has 6 years to come to you for payment, so they are well within their rights to expect payment for what you have actually recieved.

[JediGoat]

Call these people - http://www.consumerdirect.gov.uk/

[ophic]

They haven't completed the order so as long as everything was ordered together, you can reject the whole lot and get your money back.

Do some research and mention some sort of legislation to them, example if the table collapsed every time you put something on it (slight exargeration but to make a point) then you would mention the sale of goods act, normally makes them s**t themslves or as mention get citizens advice involved

[Spiderman]

Originally Posted by shop_addict

Call these people - http://www.consumerdirect.gov.uk/

+1.

These guys will tell you the relevant piece of law to quote to the comapny too if you ask for it. I've recently used these people for an issue my mum is having with Currys and her washing machine, so i know they're helpful

Originally Posted by Spiderman

+1.

These guys will tell you the relevant piece of law to quote to the comapny too if you ask for it. I've recently used these people for an issue my mum is having with Currys and her washing machine, so i know they're helpful

Curries, washing machines, problems? that sounds farmilar, i do believe thats who my Dad qouted sale of goods act too and it then got sorted.

Brilliant advice. Thanks to all.

I knew there would be some sort of consumer rights group who could help but I didn't know where to look.


Much appreciated.

[Bibio]

just pay them.... no wonder this country is going down the tubes... ask for a healthy discount because of all the hassle, i'm sure they will oblige. besides the mark up on these type of goods is huuuuuuge...