BT are ****e

[Blue Flame]

OK Avin a rant now.

Last night the Broadband stops working. Reboot the router - nothing. Service Provider - Orange

I also have a work line so boot up the laptop. Nothing. Broadband down on that as well. Service Provider - Fujitsu.

Hmmm methinks - Nip over to neighbours across the road, Their broadband is down as well - Different service provider again.

Must be a local exchange problem I think so phone up BT.

Well after a few minutes going through the 'press 1, 2 3" options I eventually get asked the question. "If this is a fault with your broadband connection press 1" - I press 1 wait a few secs and get the message " Your broadband connection is not provided by BT contact your service provider - goodbye" and the connection is cut. "Feck Feck Feck" i think

Phone back and act dumb. Refuse to press any buttons till the computer gives up and sends me to an operator. After explaining very carefully that the broadband is out for (at least) the whole street and with multiple different service providers I get a long pause and eventually a "Can't help you mate, I hear what your saying but your line is fine for phone calls and you do not have broadband with BT, Contact your service provider, goodbye".

Total crap. Ten minutes later (some three hours after everything went down) & whilst on the phone to Orange at £1.50 a minute my work line kicked in immediately followed by the home line. It is clear to me that there was a fault or that BT were working at the exchange. ****e service and nothing I can do about it apart from moan on here.

RANT OVER

Thanks - feel calmer now

BT are rubbish and they charge me £37 to use there line for 3 months! the sooner i swap to tiscali phone line in december the better, theres is free!

For all technical faults you MUST phone your provider as technical faults are no longer handled by BT but by BT's subsidiary, Openreach. Openreach act independantly of BT and othe operators but are part of the BT Group and will bill your provider accordingly. So in future, don't blame BT for 'crap service' when your documentation will say to ring your provider.

[/counter_rant]

[Blue Flame]

So I would have had to phone both service providors for my work line and the home line for a fault that is still BT's. ???????

I don't give a **** that BT's have different subsidiary companies. Can they not communicate with each other ???????

It's all still BT and the fault was clearly not a service provider one as I clearly explained

/ counter counter rant.

It's kind of a food chain thing. Who has contracts with who- your broadband providers are paying for the use of the BT lines to give you a service, so it's their job to bust BT's balls about any line faults in the broadband hardware.

Frustrating as it is for you to phone 2 companes up for a problem wth BT's hardware, BT are going to be getting earache from several different ISP's about it, so perhaps that would be some comfort?

Otherwise, I reccomend a good bout with a punchbag. ]

Originally Posted by Moffatt666

For all technical faults you MUST phone your provider as technical faults are no longer handled by BT but by BT's subsidiary, Openreach. Openreach act independantly of BT and othe operators but are part of the BT Group and will bill your provider accordingly. So in future, don't blame BT for 'crap service' when your documentation will say to ring your provider.

[/counter_rant]

does somebody work for BT?

[Lissa]

Originally Posted by kwak zzr

does somebody work for BT?

If you worked for BT would you admit it? It'd be nearly as bad as admitting your a postman

*running away very fast*

Originally Posted by Lissa

If you worked for BT would you admit it? It'd be nearly as bad as admitting your a postman

*running away very fast*

LMAO. I work for BT. I have to say though not telephony or broadband. However, I do have BT broadband. I have only ever had a fault once with my broadband, I phoned them from work, they sent an engineer to my house the next day, messed with my internal telephone wiring and now my download speed it superb and has never gone wrong since.

It's true though. If you have a problem with your broadband you should be speaking to your provider. The provider rents the line from BT so your provider is the customer not you.

Originally Posted by BigApe

LMAO. I work for BT.

<Makes a mental note for when BT broadband next packs up>

I also work for BT, or more correctly, Openreach.