Router / ISP / ADSL Advice

Originally Posted by fizzwheel

Service isnt provided by BT anyway... so I dont have that to worry about

If it's not unbundled then you do - it will cost your provider to raise a ticket with BT if nothing is found to be wrong with the line so they are reticent to do so (in my experience). Surely your provider will be able to see the attempted authentication at their end and get a more verbose message?

Sounds like a fib regarding trying a different router is in order....

Originally Posted by Baph

Your google isn't that strong. You can have line issues & still have no noise problems. Also, ADSL2 will happily work down as low as 4dB.

Lowering attenuation (and therefore line speed) is a damn ugly hack to work around line problems. I personally wouldn't settle for that.

Fizz, given your previous post, ignore my PM then, unless the line is BT's (doesn't matter who you pay the bill to, if it uses copper pair & not fibre etc, then it's BTs line).

Fair point Nah, your thinking does look better. Although I fear lowering attenuation often is the only recourse, as ugly as it is, because BT tend to turn round and say "we only guarantee voice quality, not data". 6db/4db, meh, you say tomato, I say potato

[fizzwheel]

Originally Posted by simesb

Sounds like a fib regarding trying a different router is in order....

One step ahead of you, tried that already, still they dont want to know...

Well if you have tried another router what they blaming it on then?

Originally Posted by Grinch

Well if you have tried another router what they blaming it on then?

Probably the fault of "You say theres a problem, there's no errors on my screen. Computer says no!"

Sadly lots of ISPs do that. Even when we call them from work to say we have an engineer on site & there's no voltage down the line!

ah now, this aint a woodworking thread is it? sorry my mistake.

[fizzwheel]

Originally Posted by Baph

Probably the fault of "You say theres a problem, there's no errors on my screen. Computer says no!"

Thats exactly what the problem is, I'm just getting a "it must be your router problem" and then they just ignore my repeated attempts to plant the seed in their heads that its not.

I've worked on helpdesks I know when I'm being fobbed off.

I dont mind that they dont know whats broken, its just the bare faced refusual to even admit that they might have a fault at their end.

Originally Posted by fizzwheel

I dont mind that they dont know whats broken, its just the bare faced refusual to even admit that they might have a fault at their end.

Ah, but therein lies the problem. Most ISPs are nothing more then glorified virtual ISPs.

There may well not be a fault at their end. It may be in the transparent layer between you & them. You just need someone that knows how to use the diagnostic tools that they have to hand.

Whoosh testing should show some pecuilar results, but I had to talk my ISP 'technician' through how to read the XML output of a whoosh test to get them to see what I was talking about.

Ask for a porting code so that you can change provider (even if you can't). See what "Customer Retention" make of it.

[fizzwheel]

Originally Posted by simesb

Ask for a porting code so that you can change provider (even if you can't). See what "Customer Retention" make of it.

Which is what I've done as I need to be able to dial in from home to do my job and I cant. So I've asked for my MAC code so I can change provider.

the account managers response was "even if he changes provider its still not going to work because his router is at fault"