Slight rear brake issue, back to triumph tomorrow

[Bluepete]

Sounds like they have a get out of jail free card then. I understand what you're saying, and probably, so does the warrenty bloke, but he doesn't want to give money away!

My warrenty work would have cost me about £800!

I can't advise on replacement parts though.

Pete

[Biker Biggles]

Hang on.You had it serviced by Triumph at the correct time I take it?And they of course checked the brake pads for wear and they were suitable until the next service I take it?And they have worn unevenly in the meantime such that one side has worn out and warped the disc?Even if you were riding the brake pedal(which Im sure you dont)wouldnt they have worn down evenly unless there was already something wrong,like a siezed caliper piston?
Id be inclined to contact them again and politely make those points followed by a clear hint that Triumph forums and one or two biking mags will be full of your story if things dont get sorted.

It only had its first service at 600 miles i think, not sure when next one is due, 4000 i think, better check that hadnt i ???

Dealership after sales manager rang me today, basically they cant help really as triumph have said no to the warranty claim.
What he said was they would do the jobs as cheap as they could which will £199 as opposed to £240+.
He also said if they fit replacements he asked me to pop in 1 a month or so and they will monitor the wear of the new ones and if they do see a quick wear problem they will have the correct ammunition to go back to triumph which might in turn get me a refund.
The icing on the cake is the discs are out of stock until 25th of October so bike will sit in dealership until after this time.

The uneven pad wear is proof in my eyes that the rear brake is not operating correctly. Ask Triumph to explain how that has happened? It doesn't happen as a result of you riding the rear brake pedal.

[G]

Insane... 2500 miles FFS

Triumph have real issues... The warranty guy probably has attitude because of how overworked he is lol.

Feel for you phil.

Originally Posted by G

Insane... 2500 miles FFS

Triumph have real issues... The warranty guy probably has attitude because of how overworked he is lol.

Feel for you phil.

Thanks G, it really is leaving a bad taste tbh, they have basically accused me of riding the back brake, which i dont, but even a really heavy user shouldnt wear them out that quick.
If i was riding the brake, wouldnt that create heat and warp the disc anyway? the disc warping only happened when the pads wore down to the metal (unbeknown to me obviously)
Cos i oil the chain regularly( every 300 miles) i have it on centre stand and spin the wheel so im certain the caliper wasnt sticking as i would have noticed it.
Im convinced it was the compound being too soft.

[G]

I am a heavy user of my rear brake and have done 10k+ on the original pads and there's still plenty left.

I would be extremely frustrated in your situation.

I guess all you can really do is as has been suggested and monitor it closely. A tourer like yours should manage considerably more than 2.5k, you would need to take new pads with you if you were planning a euro trip for god sake.

Originally Posted by G

I am a heavy user of my rear brake and have done 10k+ on the original pads and there's still plenty left.

I would be extremely frustrated in your situation.

I guess all you can really do is as has been suggested and monitor it closely. A tourer like yours should manage considerably more than 2.5k, you would need to take new pads with you if you were planning a euro trip for god sake.

Thats a good point actually, im planning a euro trip next year hopefully, hadnt thought of that.

Originally Posted by specialone

Thats a good point actually, im planning a euro trip next year hopefully, hadnt thought of that.

Clearly there was a problem with this rear brake and hopefully your new one should do considerably more miles.

As for threatening Triumph Uk with the motorcycling press, I think not. They are used to fending off bad press after the 675 oil burning/ siezing issue. I don't think they give a to55 about customer relations. Luckily your dealer seem decent and possibly even embarrassed by this.

Also makes you wonder why the discs are out of stock, given they would not normally be a service item until considerable miles had been covered.