Consumer Advice Required - 'net Purchase - Page 3 - SV650.org

northwind · 16-01-08, 07:05 PM

I think you've been given duff advice there. Enforcement of the DSRs are from the OFT and Trading Standards... And they say:

"3.26

They must tell you in writing, or in another durable medium, if they
want to cancel. This includes letter, fax or email. A phone call is not
enough unless you say in your terms and conditions that you will
accept cancellations by phone."

and maybe more importantly:

"What does ?give notice of cancellation? mean?

3.28

The DSRs say that a notice of cancellation will be properly given if the
consumer gives notice in one of the following ways:

n

by leaving a notice addressed to you at your last address known to
the consumer, in which case notice is said to have been given on
the day on which it was left at your address

n

by posting the notice to you at the address last known to the
consumer, in which case notice is said to have been given on the
day it was posted, or

n

by faxing or emailing the notice to you on the last fax number or
email address known to the consumer, in which case notice is said
to have been given on the day it was sent.

3.29

You may ask your consumers to keep some evidence of having given
you the cancellation notice, such as a certificate of posting or
confirmation of fax transmission, but you cannot insist on this."

16-01-08, 07:53 PM

Excellent. I've got emails that I think should prove that I requested a full refund. Just wish Ed was around so he could make sure everything is in order before I write to them, so they can't poke holes in any arguments I make.

Thanks for that

northwind · 16-01-08, 08:29 PM

No probs mate.

16-01-08, 08:58 PM

Quote:

Originally Posted by Flamin_Squirrel

Excellent. I've got emails that I think should prove that I requested a full refund. Just wish Ed was around so he could make sure everything is in order before I write to them, so they can't poke holes in any arguments I make.

Thanks for that

Will you not name them so we dont all go and make the same mistake?

16-01-08, 09:00 PM

www.microdirect.co.uk

17-01-08, 01:32 AM

Just barred myself from ever buying anything from them. Cheers FS.

16-01-08, 07:05 PM	#21
northwind Moderator Mega Poster Join Date: Jan 2004 Location: In the garage where I belong Posts: 17,083	Re: Consumer Advice Required - 'net Purchase I think you've been given duff advice there. Enforcement of the DSRs are from the OFT and Trading Standards... And they say: "3.26 They must tell you in writing, or in another durable medium, if they want to cancel. This includes letter, fax or email. A phone call is not enough unless you say in your terms and conditions that you will accept cancellations by phone." and maybe more importantly: "What does ?give notice of cancellation? mean? 3.28 The DSRs say that a notice of cancellation will be properly given if the consumer gives notice in one of the following ways: n by leaving a notice addressed to you at your last address known to the consumer, in which case notice is said to have been given on the day on which it was left at your address n by posting the notice to you at the address last known to the consumer, in which case notice is said to have been given on the day it was posted, or n by faxing or emailing the notice to you on the last fax number or email address known to the consumer, in which case notice is said to have been given on the day it was sent. 3.29 You may ask your consumers to keep some evidence of having given you the cancellation notice, such as a certificate of posting or confirmation of fax transmission, but you cannot insist on this." __________________ "We are the angry mob, we read the papers every day We like what we like, we hate what we hate But we're oh so easily swayed"

16-01-08, 07:53 PM	#22
Flamin_Squirrel Guest Posts: n/a	Re: Consumer Advice Required - 'net Purchase Excellent. I've got emails that I think should prove that I requested a full refund. Just wish Ed was around so he could make sure everything is in order before I write to them, so they can't poke holes in any arguments I make. Thanks for that

16-01-08, 08:29 PM	#23
northwind Moderator Mega Poster Join Date: Jan 2004 Location: In the garage where I belong Posts: 17,083	Re: Consumer Advice Required - 'net Purchase No probs mate. __________________ "We are the angry mob, we read the papers every day We like what we like, we hate what we hate But we're oh so easily swayed"

16-01-08, 09:00 PM	#25
Flamin_Squirrel Guest Posts: n/a	Re: Consumer Advice Required - 'net Purchase www.microdirect.co.uk

17-01-08, 01:32 AM	#26
phil24_7 Guest Posts: n/a	Re: Consumer Advice Required - 'net Purchase Just barred myself from ever buying anything from them. Cheers FS.

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