Breakdown cover

I had cover when I was with Carole Nash-it was excellent. Came and got me with a bike specific van, ramp etc, within an hour, and the guy even took it up the drive for me.

Originally Posted by Mr Speirs

The AA will recover you after a crash IF you are on their top whack option, whereas the RAC will only not recover you after a crash if you have their absolute bog standard cover.

That explains the difference some people have experienced Mr Spiers. I'll have to remember that next time I'm dissing the AA.

Thanks for that.

i think the AA just peeved me off cus id been with them for 15years and never called them the time i needed them they was'nt intrested option 200 that was.

[dizzyblonde]

Originally Posted by shonadoll

I had cover when I was with Carole Nash-it was excellent. Came and got me with a bike specific van, ramp etc, within an hour, and the guy even took it up the drive for me.

on one count, the bike specific van and man was excellent when Suzy broke down. I told Carol Nash,'' look I know for defo that you ain't going to get it going, as I've blown 3 fuses trying to get it out of a car park, I'm going to have to be taken home''....only thing is had to wait 4 hours on my own. Good job it was at a bike spot and I knew the manageress.
The guy in the van was really great, and told me a whole bundle of horror stories about folk that weren't covered....and some that thought they were, like the man from darn sarf who had gone up to Leyburn and blown his bike up, and thought that his free dealership insurance and recovery he got with the bike, would get him home....the small print said he was only covered for recovery upto about 25 miles from home....expensive journey home for him then!!!!!

Originally Posted by kwak zzr

when i had my bike accident they wouldnt recover me but i could upgrade cover on the road side for a further £60 i didnt tho i got a friend to recover it for me, the other day my mate locked his keys and his wallet in his vecta and couldnt think of anything else to do but phone the AA, guess what he wasnt covered for that either but he could upgrade on the fone for another £60 which he did.

Oh. That sucks..! Ive got the roadside & relay one.

Im worried now, a friend has just commented on my facebook status saying that she wasn't covered for a puncture (terms and conditions dont mention anything about a puncture)

Originally Posted by xXBADGERXx

Well on NW 3 , Stretchie found out that the AA would not come and collect you if you had a crash , whereas the RAC will . Whenever the AA touts try to get me outside Tesco`s I ask them if they will recover me after a crash . They blin kand rummage about trying to find the answer ............ they usually fail .

Well...I read the RAC terms and cobditions and they say they wont come and rescue you if you have an accident.

EDIT: just seen the issue resolved by Mr Speirs.

Originally Posted by carlos

If you don't have it with your insurance, then before you get onto AA try gocompare and the likes as 99.99% of the time you'll do a lot better than going straight with the AA. Unless of course you are rich then who cares?

Cheaper prices does not necessarily mean good service. I choose the AA due to my family and friends experience with them (very good), the fact I got 2,000 nectar points (yipee £10 off shopping) and..they have a service for hard of hearing people.

Meh, I'll just stick with the AA. Heres hoping I dont even need them anyway

Originally Posted by Miss Alpinestarhero

Cheaper prices does not necessarily mean good service. I choose the AA due to my family and friends experience with them (very good), the fact I got 2,000 nectar points (yipee £10 off shopping) and..they have a service for hard of hearing people.

That is very true which is why you also compare the cover, average recovery times and do a bit of research into the companies. I used to be with AA, both personal cover and through work and I must say out of all the times I used them I was never really impressed with them. The worse part is their customer service though, totally incompetent and useless. As with their motor insurance, your breakdown/recovery cover will automatically renew every year until you request termination. When you do request this for the love of God make sure you log all calls (time, date and person) as they'll just f*** you over again and again. Since 2nd January this year I have had to contact them 12, yes 12, times because they just can't do their job. Last week I was served with a default notice because I haven't kept up my payments, which is odd because it was supposedly cancelled 10 times by that point

On the other hand I now use GEM motor assist as I got joint cover for me and my wife which has better cover than the AA service I was on and save £45. My wife called them out in the snow last week and they were brilliant in comparison to the AA monkeys.

[timwilky]

My company car has to be AAed for any problem, if they cannot fix it only then can you take it to the dealer, even when you know in advance it is a main dealer repair needed, you have to go through the routine.


I am well aware of problems being recovered after an accident. I explicitly check now whenever I change insurance. I am now insured through Norwich uinion and have "hero recovery" which I am told is full RAC the paperwork states that accident recover includes either to a repairer of my choice or home address.

Thanks for starting this thread as it has reminded me to write down the recovery details, ie policy numbers/recovery phone number and put them in my wallet/phone. There is no point having recovery if you don't know who to contact

Originally Posted by timwilky

There is no point having recovery if you don't know who to contact

I just pull my bank card out & call the number printed on the back.

"Hi, I'm one of your customers & I've broken down, can you transfer me please?"

Done.

[Luckypants]

Originally Posted by Miss Alpinestarhero

Im worried now, a friend has just commented on my facebook status saying that she wasn't covered for a puncture (terms and conditions dont mention anything about a puncture)

Find out where your jack and spare wheel are. Learn to use them. Never understood why car drivers call breakdown out for a puncture (in a car).

Originally Posted by carlos

As with their motor insurance, your breakdown/recovery cover will automatically renew every year until you request termination. When you do request this for the love of God make sure you log all calls (time, date and person) as they'll just f*** you over again and again. Since 2nd January this year I have had to contact them 12, yes 12, times because they just can't do their job. Last week I was served with a default notice because I haven't kept up my payments, which is odd because it was supposedly cancelled 10 times by that point

Blimey! Some people are really incompetent..going a bit off topic now, but my nan cancelled my grandads insurance because he died. Apparently it was all cancelled and she started recieving letters telling her to pay-up & renwe it

Back on topic now, thats one of the reasons I hate direct debit. Luckily I didn't set-up a direct debit with the AA, I went for the "one-off payment" option. When my cover is due to expire I'll get the paperwork through telling me to renew it. If Im not happy with them it will be less hassle to go elsewhere

Originally Posted by Luckypants

Find out where your jack and spare wheel are. Learn to use them. Never understood why car drivers call breakdown out for a puncture (in a car).

Because they're stupid (or lazy..or both). Ive made sure I know where all the essential bits are in a cars engine (water, oil etc) and also how to change a wheel.

Maria