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Old 02-12-09, 06:26 PM   #21
davepreston
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Default Re: play.com

also i think you'll get a 32 inch tv for that money and specs iirc
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Old 02-12-09, 07:03 PM   #22
boot
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Dave, why not try emailing the Stuart Rowe the CEO?

That's what I'd do.

I'm guessing likely email addresses would be stuart.rowe@play.com or stuartrowe@play.com.

Deep breath, count to ten, construct it well and I'm pretty certain, if he doesn't sort your problem, at least you'll get a customer service line manager involved.

How much bad-press do they need before the biggest selling period of the year?
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Old 02-12-09, 07:08 PM   #23
Dave20046
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Default Re: play.com

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Originally Posted by boot View Post
Dave, why not try emailing the Stuart Rowe the CEO?

That's what I'd do.

I'm guessing likely email addresses would be stuart.rowe@play.com or stuartrowe@play.com.

Deep breath, count to ten, construct it well and I'm pretty certain, if he doesn't sort your problem, at least you'll get a customer service line manager involved.

How much bad-press do they need before the biggest selling period of the year?
Cheers boot, I'll keep trying different emails addresses srowe@ , rowes@ etc.etc.

I might just try and forward the email I sent to customer services with a cover note and mention watchdog etc. play have already been in the news for randomly sending 100s of emails of customers sensitive data to other customers
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Old 02-12-09, 07:16 PM   #24
boot
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Default Re: play.com

Not to mention the COD MW2 fiasco.
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Old 02-12-09, 07:22 PM   #25
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Default Re: play.com

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Not to mention the COD MW2 fiasco.
what was that?
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Old 02-12-09, 07:38 PM   #26
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what was that?
BitterWallet.com - Play fail to deliver.

I've had plenty of things delayed with Play, i pretty much avoid them now.

Ebuyer however, are always quick, I've ordered late in the evening and taken delivery the following morning from them.
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Old 02-12-09, 08:58 PM   #27
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Default Re: play.com

+1 on ebuyer for fast and good service
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Old 02-12-09, 10:12 PM   #28
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tv's direct did the same thing, bought it one night, booked collection from 9am the next day turned up to collect it, errrr whilst it showed in stock apparently all that meant was it was bought by them on a truck.... ******s.. had to cancell the order after three days of waiting for this "in stock" tv to arrive...
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Old 02-12-09, 11:13 PM   #29
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i returned somthing to play befor and got some one with a unbelivably irish accent on the phone and couldent understand him and when i asked to speak to some one else he started been short and snappy with me and sead theres no one avaliable but i got there in the end but my dad had herd the convo as i was playing it through loud speaker and decided to sent them a formal leter of complaint even thogh i doubt it got read.

ohh and have a look at the samsung t260hd its a pc/tv screen and can display 1920x1200p pc rez and 1920x1080p dvd/hdmi rez but the speakers ar crap but has optical out so suports up to 7.1 surouns sound and works well with my reciver and speakers

looks good to

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Old 02-12-09, 11:15 PM   #30
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Yeah they had a belfast callcentre a while ago, or so the net says, is that a 26" samsung? what size is the monitor next to it?
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