sending parcels (£)

Originally Posted by kwak zzr

from the second your parcel/letter leaves you any problems and its the post offices fault?

If I hand a parcel to a lady in a Royal Mail Post Office, and a Royal Mail postman delivers it, damaged into someone else's hand, then who else can I hold responsible? If it's down, say, to a subcontracted driver who smashes it up in his van on the way somewhere, it's still RM's responsibility - insofar as choosing the contractors goes they hold some culpability IMHO.

And if it gets lost? Same story AFAIC. I've had two items of Recorded Mail go missing, both sent from the same PO on different days in the same week, to different addresses in different areas of the UK, and neither arrived, so I submitted a claim form, only to get a letter back SIX WEEKS later, to say 'we've written to the receiving person (who hadn't signed for the item, as RM couldn't produce a signed Recorded Delivery receipt) and haven't had a reply, so we assume the parcel was delivered, so you're not getting your money or goods back'.

The only point I was making was that I have personally had tens of occurrences like the above with RM, and I can count the total of all other problems I've had across multiple carriers including DHL, TNT, ANC, FedEx, Amtrak, ParcelForce (and whichever lot the Big Green Parcel Machine are, as I can't remember) on the fingers of one hand.

any company that handles the amount of mail and parcels that royal mail handles theres bound to be some problems and theres bound to be a theifing postie about too.

Originally Posted by kwak zzr

any company that handles the amount of mail and parcels that royal mail handles theres bound to be some problems and theres bound to be a theifing postie about too.

Exactly. They're all as bad as each other - my original point was simply that some people get lucky with one and some with another - my only bad luck seems to be with RM - but I didn't say 'Don't ever use the Post Office, they're ****'.

Originally Posted by WRCSixtyThree

so you're not getting your money or goods back'.

RM customer service is rubbish you dont stand a chance with them.

Originally Posted by kwak zzr

RM customer service is rubbish you dont stand a chance with them.

No arguments there

Originally Posted by WRCSixtyThree

(and whichever lot the Big Green Parcel Machine are, as I can't remember)

TRUFFNELS rm do them or used to?

Originally Posted by WRCSixtyThree

No arguments there

my father in law lost our 35mm wedding photo's film and RM offed him the cost of a new 35mm roll of film as compensation.

Originally Posted by kwak zzr

TRUFFNELS rm do them or used to?

Them's them.

our sorting office is 67 out of 67 worst performing offices.

it's because i'm not there