play.com

its a 15inch

look at the cd case on the bottom left hand of the screen if u want a size guide

[Dave20046]

hmm found the same telly elsewhere £25 more though...27" 3 year warranty. 32" is only like £50 more. decisions decisions

that the one on ebuyer dave, looks good.

Play are cack.

I preordered a PC game with them and it was 'being picked' or whatever for nearly a week at which point I went to PC World, weathered the extra few pounds and bought a copy. Cancelled the order.

Bought my 360 from them, and ordered the wifi attachment at the same time. Huge box arrives, with just the 360 in it. There was enough space for about 30 wifi bits in the rest of this box but no, it was sent seperately. So here I am, brand new 360, can't get onto live, can't play Call of Duty 3 online.

Enraged, I buy a wifi attachment from Gamestation two days later. Wifi thing arrives from Play a few days later (can't remember if I had to collect it from my neighbour or from the post office depot) and I tear open the box to find... a PSP docking station. It's now the second week of December and I get to to queue in the post office for half an hour so I can post it back to them, at my expense.

And a month later, they still hadn't refunded me, I had to call them AGAIN to complain about that too! Never using Play again, EVER.

[Dave20046]

Finally got them to cave and admit they were wrong, £5 credited to my card (not a credit note either ) took quite a few a few long winded emails then finally last week I got home and read one saying the usual guff so just thought balls to it and sent back "look your still glazing over the crap your customer advisors were telling me, I was told I'd definitely receive the item despite them having access to info that said otherwise - let alone sending me on wild goose chases ringing manufacturers, is that normal practice? blah blah...business is a mess and I'll be sure to share my experience with others".

Still doubt I'll use them again, the response I got was full of 'isolated incident' type sayings but everyone I've spoken to has always had some issue or another with play, usually something on an order turning up late (if at all).

[Viney]

In all honesty in Plays defence, i have never had an issue with Play. i have been a customer of thiers for many years. i ordered a graphics card form them a while back and it didnt turn up late last year. I phoned them, they emailed me a form, i filled it in sent it back, refund thank you. As for their customer services being in India, i find that hard to believe (but possibly true) i have always got through to an english call centre, or their one based in Jesrsey. I also had an issue with a digital download once, and that was also resolved quick smart.

Originally Posted by Viney

In all honesty in Plays defence, i have never had an issue with Play.

+1. I have probably made about 30 orders from Play, all completed satisfactorily, on time, and at a cheaper price than anywhere else.

Sounds like you were a bit unlucky with this one Dave.

[Dave20046]

Originally Posted by Viney

In all honesty in Plays defence, i have never had an issue with Play. i have been a customer of thiers for many years. i ordered a graphics card form them a while back and it didnt turn up late last year. I phoned them, they emailed me a form, i filled it in sent it back, refund thank you. As for their customer services being in India, i find that hard to believe (but possibly true) i have always got through to an english call centre, or their one based in Jesrsey. I also had an issue with a digital download once, and that was also resolved quick smart.

Perhaps they were just having problems over the christmas period, the thing I didn't like about the experience most was my only options were speak to someone who didn't know there **** from their elbow in india or ...nothing. There's a lack of contact details on the site, and I never once got through to anyone who had a good grasp of the english language; who'd be able to take on board my concerns or atleast make empathetic noises at the right times and fob me off.

Found it doubley frustrating as I work for a small business where customer relationships are key, it was a bit of a reality check!

[Viney]

Fair Enough dave, it happens. i usually have the same trouble with Virgin Media (Which reminds me, i must call them).

I have just checked my account past history and i have made over 350 purchases from play. Just sounds like you hit them at the worng time of year, or they truly have gone up the spout (Always a possibility) as they have grown over the years and sell a lot more than DVD's and CD's which is all they used to sell.

[Dave20046]

350 purchases versus mine 1 good transaction, one bad puts it in perspective a bit.
May give them another chance afterall, have you used them recently without bother?