Bennetts beware - SV650.org

DavieSV · 02-10-06, 11:05 PM

A month ago, swapped my insurance from Bennett's to e-bike
£140 cheaper per year

Phoned Bennett's 2 days before policy ran out to cancel,
they still took the money out and sent me the insurance policy

,
I phoned again to explain and they informed me that the money would be refunded.
4 weeks later after many phone calls, the money has not reappeared.
all though they have said that if i send in a copy of any bank charges that I have en-cured, they will have a look at it and reimburse me
It looks like I have many phone calls to go to retrieve my money, I just wanted to let you all know, Dont leave it too late before you cancel you're insurance

02-10-06, 11:19 PM

I have learn't this as well so now I make it a rule that if I cancel something I will always cancel the Direct Debit as well with the bank so then they can't take the money!

Hope it works out for you.

03-10-06, 07:55 AM

Quote:

Originally Posted by DoubleD

I make it a rule that if I cancel something I will always cancel the Direct Debit as well with the bank so then they can't take the money!

One of the beauties of internet banking - you're in control.

Luckypants · 03-10-06, 08:04 AM

Quote:

Originally Posted by DoubleD

I will always cancel the Direct Debit as well with the bank so then they can't take the money!

Yep. Also do things in writing and use registered post, that way they can't pull the old ' we have no record of this sir' routine.

Hope you get the cash back.

Viney · 03-10-06, 09:20 AM

Just cancel the direct debit. Simple really.

I had fantastic service from bennetts when i insured with them the 1st year of riding. Just a shame that they are, for me, so expensive.

03-10-06, 10:21 AM

if it IS direct debit, your bank must give you a FULL AND IMMEDIATE refund, for any mistake made by them or the company taking the money.

see the direct debit guarantee

http://www.bacs.co.uk/BPSL/directdeb...ic/yourrights/

northwind · 03-10-06, 01:41 PM

Yep, walk into (or phone) your bank and say:

"I wish to make a direct debit indemnity claim for x amount collected on x day"

If they argue, get it in writing, it makes it the bank's problem- the DD Guarantee is absolutely clearcut and there's no doubt your bank subscribes to it.

If they want to know why, you can do it on these grounds:

"No Advance Notice was received by the Payer or the amount quoted is disputed by the Payer"

or

"Where the payer has cancelled the DDI direct with the Originator, notwithstanding the fact that the Pater may not have cancelled the DDI with the bank."

Cash-monkeys will tell you they can't do it, or might say it takes x number of days. This is all cobblers

Immediate refund, accept no substitute. That only works for the original sum though, any charges are going to be open to debate.

03-10-06, 01:57 PM

to elaborate on northwind's comment, the cash monkeys WILL NOT KNOW what you're talking about (if my branch of HSBC is anything to go by), If anyone tells you you

a) need to fill out a form, or
b) it will take 3 days

they don't know what they're talking about. I had to speak to a call centre manager when it happened to me (incorrect mortgage payment), he was the first person out of 5 people i spoke to who actually understood the guarantee and what it means.

Accept no excuses.

northwind · 03-10-06, 02:20 PM

HSBC'll be the worst, I expect, they're a disaster for anything BACS related. If it's HBOS and they muck you about, drop me a PM with a contact name and number for them and yourself and I'll annihilate them for you

DavieSV · 04-10-06, 04:45 PM

had a rant to let off steam, them hey presto money returned.
so no annihilation needed,
cheers

02-10-06, 11:05 PM	#1
DavieSV Member Join Date: Nov 2005 Location: Ripley Derbyshire Posts: 596	Bennetts beware A month ago, swapped my insurance from Bennett's to e-bike £140 cheaper per year Phoned Bennett's 2 days before policy ran out to cancel, they still took the money out and sent me the insurance policy , I phoned again to explain and they informed me that the money would be refunded. 4 weeks later after many phone calls, the money has not reappeared. all though they have said that if i send in a copy of any bank charges that I have en-cured, they will have a look at it and reimburse me It looks like I have many phone calls to go to retrieve my money, I just wanted to let you all know, Dont leave it too late before you cancel you're insurance

03-10-06, 01:41 PM	#7
northwind Moderator Mega Poster Join Date: Jan 2004 Location: In the garage where I belong Posts: 17,083	Yep, walk into (or phone) your bank and say: "I wish to make a direct debit indemnity claim for x amount collected on x day" If they argue, get it in writing, it makes it the bank's problem- the DD Guarantee is absolutely clearcut and there's no doubt your bank subscribes to it. If they want to know why, you can do it on these grounds: "No Advance Notice was received by the Payer or the amount quoted is disputed by the Payer" or "Where the payer has cancelled the DDI direct with the Originator, notwithstanding the fact that the Pater may not have cancelled the DDI with the bank." Cash-monkeys will tell you they can't do it, or might say it takes x number of days. This is all cobblers Immediate refund, accept no substitute. That only works for the original sum though, any charges are going to be open to debate. __________________ "We are the angry mob, we read the papers every day We like what we like, we hate what we hate But we're oh so easily swayed"

03-10-06, 02:20 PM	#9
northwind Moderator Mega Poster Join Date: Jan 2004 Location: In the garage where I belong Posts: 17,083	HSBC'll be the worst, I expect, they're a disaster for anything BACS related. If it's HBOS and they muck you about, drop me a PM with a contact name and number for them and yourself and I'll annihilate them for you __________________ "We are the angry mob, we read the papers every day We like what we like, we hate what we hate But we're oh so easily swayed"

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02-10-06, 11:19 PM	#2
DoubleD Guest Posts: n/a	I have learn't this as well so now I make it a rule that if I cancel something I will always cancel the Direct Debit as well with the bank so then they can't take the money! Hope it works out for you.

03-10-06, 09:20 AM	#5
Viney Member Mega Poster Join Date: Jul 2003 Location: In the shadows to the left Posts: 7,700	Just cancel the direct debit. Simple really. I had fantastic service from bennetts when i insured with them the 1st year of riding. Just a shame that they are, for me, so expensive.

03-10-06, 10:21 AM	#6
richbeales Guest Posts: n/a	if it IS direct debit, your bank must give you a FULL AND IMMEDIATE refund, for any mistake made by them or the company taking the money. see the direct debit guarantee http://www.bacs.co.uk/BPSL/directdeb...ic/yourrights/

03-10-06, 01:57 PM	#8
richbeales Guest Posts: n/a	to elaborate on northwind's comment, the cash monkeys WILL NOT KNOW what you're talking about (if my branch of HSBC is anything to go by), If anyone tells you you a) need to fill out a form, or b) it will take 3 days they don't know what they're talking about. I had to speak to a call centre manager when it happened to me (incorrect mortgage payment), he was the first person out of 5 people i spoke to who actually understood the guarantee and what it means. Accept no excuses.

04-10-06, 04:45 PM	#10
DavieSV Member Join Date: Nov 2005 Location: Ripley Derbyshire Posts: 596	had a rant to let off steam, them hey presto money returned. so no annihilation needed, cheers