Bl**dy Ebike

I removed a bike from my insurance policy with Ebike at the end of February & am still waiting for a return of premium cheque for £45.83, i have emailed them three or four times & have been given the excuse that they are having to do refunds manually due to some financial audit, now i may be being thick but i can't honestly see that it takes 3 months to write a cheque.
I emailed them again last night giving them a further seven days before i try to take matters further.

Has anyone else had any problems with Ebike like this, i have started to wonder if they are covering up for being in financial difficulty due to the recession.

[G]

Mentionyou will will be going to the financial ombudsman... I had the same proble with Privelaged car insurance. I did actually ring the FOS and they told ne to mention them and if that didn't get results they would take things further.

I mentioned them and had the refund the same day.

Don't even start me on ebike... I'm currently waiting on 3 bits of premium refund Not to mention they almost cancelled my cover due to me apparently failing to send my driving licence and NCD proof to them. Problem was I sent it 3 times and each time they failed to update my records! They finally acknowledged receipt a day before my cover was cancelled and my insurance record tarnished for a long time...
I am unfortunately stuck with them for the time being as they are the only insurers who accept my NCD until liability has been officially admitted on my November accident

ha ha try Ecar, lost a years NCB of my wifes it took 3 months for them to examine their records and write a letter.

They are awful..