Result-Warranty claim ok'd by Suzuki - SV650.org

23-12-06, 09:07 PM

My K5 is 18 months old and has done 23,000 miles. From about 6 months old the paint started flaking from the top of the fork tubes, About a month ago i decided to see if the suzuki dealer would try for a claim for me (Not the dealer i bought the bike from i might add) We took some pictures of the top of the forks where it's flaking, didn't bother with the bottom as the stone chips are to be expected on a bike that's used this much and that wasn't an issue.
The dealer sent off to suzuki UK about a warranty claim, they came back and said they needed to see pictures of the rest of the bike due to it's high mileage. I presume they wanted to make sure it wasn't a bike that was abused or wasn't looked after which may have had an affect on the paint on the forks.
Got a phone call yesterday from the dealer saying Suzuki had given the go ahead for the work so they have ordered the parts, (fork tubes etc) and will give me a call when there in to sort a time out to do it.
I was a bit cheeky and asked if whilst they have the forks apart would they fit the new progressive springs that i have sat at home waiting to go in, they said sure no problem we're gonna have the forks apart anyway just bring them in when you come.

So result nice one suzuki and good work V&J superbikes for chasing up the claim for me.

23-12-06, 10:16 PM

top result! its always nice to hear

21QUEST · 23-12-06, 10:36 PM

Mega result for you indeed.

Now we wait for the unbelievers to start moaning and saying how Suzuki was just in a jolly mood so you just got lucky.

Cheers
Ben

mattSV · 23-12-06, 11:31 PM

Liz - you are such a jammy cow - can you pick my lottery numbers for me please

23-12-06, 11:41 PM

Quote:

Originally Posted by 21QUEST

Mega result for you indeed.

Now we wait for the unbelievers to start moaning and saying how Suzuki was just in a jolly mood so you just got lucky.

Cheers
Ben

Yeah, it's only coz it's Christmas

21QUEST · 24-12-06, 12:05 AM

Quote:

Originally Posted by Ed

Quote:

Originally Posted by 21QUEST

Mega result for you indeed.

Now we wait for the unbelievers to start moaning and saying how Suzuki was just in a jolly mood so you just got lucky.

Cheers
Ben

Yeah, it's only coz it's Christmas

See....I was right

. Merry Christmas Ed.

Cheers
Ben

25-12-06, 08:43 AM

hmmm mine look a bit flakey and pitted, mines a k4, maybe ill give it a try lol

27-12-06, 09:43 AM

A positive result Liz, well done! I guess you'll have to make do with your Duke when it in the dealers

Ditto on choosing the Lottery numbers (on a double roll over though)

23-12-06, 09:07 PM	#1
diamond Guest Posts: n/a	Result-Warranty claim ok'd by Suzuki My K5 is 18 months old and has done 23,000 miles. From about 6 months old the paint started flaking from the top of the fork tubes, About a month ago i decided to see if the suzuki dealer would try for a claim for me (Not the dealer i bought the bike from i might add) We took some pictures of the top of the forks where it's flaking, didn't bother with the bottom as the stone chips are to be expected on a bike that's used this much and that wasn't an issue. The dealer sent off to suzuki UK about a warranty claim, they came back and said they needed to see pictures of the rest of the bike due to it's high mileage. I presume they wanted to make sure it wasn't a bike that was abused or wasn't looked after which may have had an affect on the paint on the forks. Got a phone call yesterday from the dealer saying Suzuki had given the go ahead for the work so they have ordered the parts, (fork tubes etc) and will give me a call when there in to sort a time out to do it. I was a bit cheeky and asked if whilst they have the forks apart would they fit the new progressive springs that i have sat at home waiting to go in, they said sure no problem we're gonna have the forks apart anyway just bring them in when you come. So result nice one suzuki and good work V&J superbikes for chasing up the claim for me.

23-12-06, 11:31 PM	#4
mattSV Member Mega Poster Join Date: Jul 2003 Location: Darn sarf, innit Posts: 2,025	Liz - you are such a jammy cow - can you pick my lottery numbers for me please __________________ 2000 - 2004 SV650S 2004 - 2009 SV1000S 2009 - 2013 Triumph Sprint ST1050 2013 - 2016 Triumph Explorer 1200 2016 - Ducati Multistrada DVT S

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23-12-06, 10:16 PM	#2
kwak zzr Guest Posts: n/a	top result! its always nice to hear

25-12-06, 08:43 AM	#7
james160987 Guest Posts: n/a	hmmm mine look a bit flakey and pitted, mines a k4, maybe ill give it a try lol

27-12-06, 09:43 AM	#8
Beenz Guest Posts: n/a	A positive result Liz, well done! I guess you'll have to make do with your Duke when it in the dealers Ditto on choosing the Lottery numbers (on a double roll over though)