BT phone line fault

[dirtydog]

Have got a fault on our bt phone line which has basically knocked out our sky broadband, the phone is also quite noisy i.e lots of static and crackling noise.
BT originally said its a fault in or near the house since then they have apparently tested the line and the problem is in the house (which I'm not entirely convinced by).

BT have been pretty much useless doing things like suggesting we unplug the phone, we were talking to them on the phone at the time

Phone line comes in at the front of the house and the main socket is in the hall way, this has a sky box and phone plugged into it, next socket isn't used, socket upstairs has sky box and broadband router plugged into, last socket in the house has never been used in the 4 years we've lived here.

So far I've put in new adsl filters,
Tried with the sky boxes unplugged,
Tried with the broadband unplugged,
Took the front cover off the main socket and plugged the phone into the test socket and still no joy.

So can anyone suggest anything I can try?

Nope, that's the lot. If you've got a problem at that test socket and its not the phone then it's an Openreach issue and whoever you pay your line rental to needs to get an engineer arranged.

[dirtydog]

Line rental is BT and they're being fairly useless about it all

[andrewsmith]

The broadband should be in the master socket for the property (BT's words), try doing that and see what happens.
BTW the line test stuff over the phone is not the best if your on the BT network (goes: Provider, Openreach sever, area exchange, local, street), and you have to go through your provider which if its sky is about an hour on the phone

You've been told a load of ****e DD the line test has to be done from the master plug in the property to the local DP (you can't miss them green boxes on street corners). I have enough experience with BT and the other providers to know how the phone network runs.

[dirtydog]

Originally Posted by andrewsmith

The broadband should be in the master socket for the property (BT's words), try doing that and see what happens.
BTW the line test stuff over the phone is not the best if your on the BT network (goes: Provider, Openreach sever, area exchange, local, street), and you have to go through your provider which if its sky is about an hour on the phone

You've been told a load of ****e DD the line test has to be done from the master plug in the property to the local DP (you can't miss them green boxes on street corners). I have enough experience with BT and the other providers to know how the phone network runs.

If I plug the broadband into the master socket the signal isn't strong enough to reach the top floor and the broadband was put in at the same time as the sky tv was by the sky engineer.
Line rental is with BT but broadband is sky. When we thought it was just the broadband that was playing up sky were actually pretty helpfull.

They usually are useless when you have a fault. Just grab an engineer when you next see one, they are normally very helpful and for a fiver and a cup of tea will pop round and have a quick look.

Originally Posted by andrewsmith

The broadband should be in the master socket for the property (BT's words), try doing that and see what happens.
BTW the line test stuff over the phone is not the best if your on the BT network (goes: Provider, Openreach sever, area exchange, local, street), and you have to go through your provider which if its sky is about an hour on the phone

You've been told a load of ****e DD the line test has to be done from the master plug in the property to the local DP (you can't miss them green boxes on street corners). I have enough experience with BT and the other providers to know how the phone network runs.

Apparently not.

Originally Posted by Stuuk1

They usually are useless when you have a fault. Just grab an engineer when you next see one, they are normally very helpful and for a fiver and a cup of tea will pop round and have a quick look.

Not now the vans have trackers in.

Phone BT, tell them you've proved the fault with two phones at the test socket of the master socket and you need an engineer.

Say yes to anything they ask you to do and that the problem still exists and that the phones are working fine on other line.

I assume the noise IS still present at the test socket.

[dirtydog]

Yep noise is still present at the test socket. I'm going to pick up a cheapy corded phone tomorrow just to doubly make sure its not our cordless phones

Originally Posted by dirtydog

Yep noise is still present at the test socket. I'm going to pick up a cheapy corded phone tomorrow just to doubly make sure its not our cordless phones

I wouldn't other.

When this happens, everyone doubts their own phone. Phones which work for years don't just die and make noise. You pay your line rental for a reason, get them to come out and fix it. Don't waste money buying another phone, perhaps quickly borrow a neighbours?

If you call your line from your mobile it should either be engaged or straight to mailbox.

It will no doubt be an issue with the little box on the outside of your house, don't open it but have a look around it, any water getting in it? Cable to and from it been damaged by an animal? These are the things I'd be checking.

BT's vans have been trackers for years as with all large organisations.

If you happen to see one passing, no harm in asking the question. Trackers don't see lat tyres, so any excuse can be given by the driver if questioned.