Consumer Question - Can I take a Plasma back?

[tigersaw]

Originally Posted by SV-net

Just copied this from their website:-

The product must not have been used or installed.

So long as you can wrap it all back up as new...

[embee]

I'm pretty sure you'll just have to hope the shop is sympathetic, as said by others you can't "reject" something which is exactly what it should be, i.e. a working TV as described on the tin. If the product is perfectly fit for purpose and as described, it's your problem, unless there was some sort of definitive agreement included at the time of the sale to exchange/swap if not correct for your room. A decent shop would probably be fine with a "swap".
(warning - armchair consumer rights activist, knows nothing.....probably)

but you can say that the freeview is not working! and there is no way of them proving it is

[Traders]

I work for a large retailer and our rules are that our customers have a 30 day money back guarantee on any item purchased and are entitled to a full refund even when they have seen something better or cheaper, most retailers would accept the 42" tv back for a 37" +£200 especially in todays market and the compertition on the high street is tough, you have nothing to lose. tell them what you want.

[JediGoat]

Originally Posted by 5hort5

yer - bet you can - if the have the receipt then def. The consumer act means you can. total worst case you get a credit note and then pay the extra - no probs what so ever with that.

It never ceases to amaze me what totally incorrect information people will write on a forum

If the item was what you asked for, and works then you have no legal right to a refund, a credit note, nor an exchange*. However, almost all shops will exchange it for you, or give you a credit note.

Unfortunately, the "change your mind and have your money back" options that many chain stores have operated means that many customers think this is the law, which leads to the counter-banging "I know my rights!" speech from them.

Jo

*The exception of course is distance selling, where you have 7 days from the receipt of the goods to change your mind. Note - the distance selling law does not apply if you phone a shop and ask them to order something in for you.

[dizzyblonde]

Wouldn't it just be easier to call the store you bought it from and ask them?

Originally Posted by SV-net

......it must bereturned unopened....

and

Originally Posted by SV-net

So looks promising.

Doesn't look promising to me given that it's been opened and used.

Might get lucky though

Originally Posted by DarrenSV650S

Why does the 37' cost more?

This question hasn't been answered yet

Originally Posted by Jabba

This question hasn't been answered yet

I think that smaller plasma screens are more expensive to make. Also, 37" is a less popular size (you don't see as many of those about as 32, 42 or larger). So the more 'regular' sizes may be discounted due to volume of sales.

[Vindaloo]

I think they are entitled to charge a 'restocking fee' if it's fit for purpose but you've changed your mind. Generally about 10-20%. I imagine you shouldn't have a problem if you're wanting to return it for something more expensive, though.

Adrian