Router / ISP / ADSL Advice

Originally Posted by fizzwheel

the account managers response was "even if he changes provider its still not going to work because his router is at fault"

Next time you get that response, please use the following:

"You may be right, but chances are I'll move to an ISP with technical staff that know what they're doing, so the problem will be resolved eventually."

BTW, have they run through any config/test steps with you for the router? If not, I'd be following up on that formal complaint method I told you about.

[fizzwheel]

Originally Posted by Baph

BTW, have they run through any config/test steps with you for the router? If not, I'd be following up on that formal complaint method I told you about.

Nope nothing at all. Havent even asked for router logs or suggested anything at all that I might try to try and fix it.

Just the stock

"we've tested the line there no fault, we can send an engineer to site but if he doesnt find anything wrong you'll get charged for it"

No its OK Baph I shant waste anymore breath on this lot, if they dont want my or my companies business I'll go somewhere that does.

I make a point of following through on complaints like that, but that's probably because I have to deal with this type of incompetence at work.

Strangley, my complaints at work carry a lot more weight.

[fizzwheel]

Originally Posted by Baph

I make a point of following through on complaints like that, but that's probably because I have to deal with this type of incompetence at work.

As do I. I just cannot be bothered, they obviously have no idea of what "Customer Service" means and we have alot of corporate ADSL accounts with this company and I'm not the only one who's ADSL doesnt work at the moment and none of us are getting our problems fixed.

I'd complain if I thought it was going to get me anywhere. Sadly I dont think it will so I'll take my business elsewhere...

[Viney]

Who are they? Name and shame. I would have got the engineer out and when they DO find the issue with your line, then it would be in thier face and a nasty letter to thier MD.

Originally Posted by Viney

Who are they? Name and shame. I would have got the engineer out and when they DO find the issue with your line, then it would be in thier face and a nasty letter to thier MD.

+1 I'd have got them to send an engineer out, being pretty confident that the problem is at the exchange. Then sent a nasty letter and then switched provider to someone with a clue.

[fizzwheel]

I will name and shame once I've got my ADSL transfered over.

Its not a highstreet ISP its a corporate one so hopefully none of you lot will have come across the bunch of muppetts..

I have not had time to read all the posts, so I appologise if this has already been said...

I had an identical experience with the same router and same ISP (your with Tiscali, right?).

Anyway If this is correct, check your username and password to see if they have any capital letters in them, if they do then replace them with none capital letters and reset the router. If this fixes the problem let me know and I will explain some more.

[fizzwheel]

Originally Posted by AndyL

I had an identical experience with the same router and same ISP (your with Tiscali, right?).

Nope not with Tiscali.

I've tried two completely different sets of login credentials, supplied by the ISP and neither work.

[timwilky]

I have to admit I was defeated by my step mothers ADSL connection.

I had typed the exactly as she read them from her note she made when she signed up. Nothing worked. She got onto BT who confirmed her credentials. In desperation I got them to talk to me.

Her problem was every time she read the credentials out for me to type. she said the letter o as in "Oh" and not the number 0 as in "Zero".

Back to your thread. Does you router have any enhanced diags to enable you debug the CHAP dialogue. I know in the past I have fought chap on ISDN lines with ACC routers etc and the enhanced diags enabled me to see the real cause was a radius server fault