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Old 09-09-11, 09:24 PM   #11
squirrel_hunter
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Default Re: Halfords Lifetime Guarantee...

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Originally Posted by SpikeTM View Post
Either that post it to me and i'll get it swapped , my missis is sales manager in our local Halfords
Trade card please?
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Old 09-09-11, 09:27 PM   #12
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Default Re: Halfords Lifetime Guarantee...

It only covers solid metal parts. They wouldn't replace my 3/8" ratchet because it was the mechanism that was broken, but I got a new allen key bit for it when it snapped.
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Old 09-09-11, 09:56 PM   #13
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Default Re: Halfords Lifetime Guarantee...

The little ballbearing thingy went in one of Dans...took it over to Halfords, they didn't have one...so opened a set and took the right one out of that.

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Oh and Squirrel...they gave Stretchie a trade card......HAHAHAHAHAHAHAHAH!
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Old 09-09-11, 10:41 PM   #14
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Default Re: Halfords Lifetime Guarantee...

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Originally Posted by gruntygiggles View Post
The little ballbearing thingy went in one of Dans
*snigger*

Quote:
Originally Posted by gruntygiggles View Post
Oh and Squirrel...they gave Stretchie a trade card......HAHAHAHAHAHAHAHAH!
One day. One day...
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Old 10-09-11, 08:05 AM   #15
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Default Re: Halfords Lifetime Guarantee...

spread the open ended bit on the spanner then they have to replace it.
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Old 10-09-11, 11:48 AM   #16
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Default Re: Halfords Lifetime Guarantee...

Not referring to Halfords specifically but the ratchet machanism is a consumable part, as such good quality tool manufacturers offer repair parts to replace the wearing parts of ratchet handles, (not spanners, but the principle is identical), and wouldn't ordinarily replace a tool under warranty if the ratchet mechanism were worn.
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Old 10-09-11, 12:10 PM   #17
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Default Re: Halfords Lifetime Guarantee...

Has the ratchet always slipped or has it recently started happening? If it has always slipped then under the sale of goods act you are entitled to a replacement or a refund as the item is not fit for purpose.

Of course it also depends on how long ago "a while back" is, but there must be a reasonable period of time/usage before something fails due to wear and tear which correct if I'm wrong is what the lifetime guarantee does not cover?
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Old 10-09-11, 05:19 PM   #18
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Default Re: Halfords Lifetime Guarantee.

Don't buy halfords ratchet repair kit btw. It doesn't fit their own ratchet
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Old 10-09-11, 06:13 PM   #19
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Default Re: Halfords Lifetime Guarantee.

A good friends wife is the manageress of my local store I'll have a word and see if we can sort it
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Old 10-09-11, 06:21 PM   #20
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Quote:
Originally Posted by dazbo View Post
Has the ratchet always slipped or has it recently started happening? If it has always slipped then under the sale of goods act you are entitled to a replacement or a refund as the item is not fit for purpose.

Of course it also depends on how long ago "a while back" is, but there must be a reasonable period of time/usage before something fails due to wear and tear which correct if I'm wrong is what the lifetime guarantee does not cover?
It's prob about two years ago now, but it was always faulty, just had no time to get it replaced, however not having time was not a problem as it had a lifetime guarantee... Haha.




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