Quote:
Originally Posted by speedplay
Legally, you dont have to accept a credit note if you do decide to ask for a full refund either as its not a legal tender.
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Thats a new one on me. Now it has been some years since I've had to quote the Sale of Goods Act in anger, so for my own interest... how so?
As for the OP, you have entered into a contract of sale which has been fulfiled on the part of the supplier. Just because it does not meet your requirements does not mean you are entitled to return the goods as the goods are as described. However I know of no store that would refuse the return of an item such as this especially when you will be purchasing a more expensive item in its place. Use the lines that Spiderman has given and you will have no problem.
These days any good retailer knows that the returns and aftersales service is as important as the sale itself, which is a stroke of luck eh?