Unhappy with servicing.

[QUOTE=Wizzbangwill;2243746]FFS they did the work. Ok they shouldn't have strung you along but is your bike better or not? I guess everyone on here is perfect technicians themselves. Tell me why you don't do it for a living?

Aye - good enough to do all the service stuff ourselves or atleast get someone else from the org to show how to-that way you know whats been done.And whats all this technician pi$h?thats the second time today i've heard a spanner monkey referred to as that?

similar thing with a Yamaha dealer, they didn't do half the work the air filter was filthy and oil was low both were checked off on service sheet (check them when i got home) and when asked about it they sead they had and must of happened on the ride home ... from now on i do my own work

dont trust money grabbing stealer's ohh and Daventry suzuki tried to sell me a whole new speedo drive without even looking at the speedo drive (£120) in the front wheel, they just sead its defiantly not just the rotor (£20), with a £100 price diff i was willing to buy the tools and look at it my self, low and behold it was just the rotor £100 saved

I didn't get the caliper back tonight. He had just dropped bike off and then drove away, I had to sprint after him as he didn't even leave my key!! I will phone tomorrow and ask for the caliper to be sent through, or arrange for someone to pick it up for me!!

Nowt to do with the spanner monkey anyway, he's exactly that, a spanner monkey. He gets told which bike to work on and when by the workshop manager. Not his fault if a bike is not worked on when the service reception said it would be.

[squirrel_hunter]

Originally Posted by Wizzbangwill

FFS they did the work. Ok they shouldn't have strung you along but is your bike better or not? I guess everyone on here is perfect technicians themselves. Tell me why you don't do it for a living?

I wouldn't public and cr@p wage no ta!

Seriously..you reckon they didn't change the caliper..I'd hate you lot on jury service lol

I'm far from perfect as a spanner monkey. But then I have never claimed I am. Plus I don't charge for my services, they do.

I wouldn't do it for a living either. I've done the working with the public for a cr@p wage thanks, don't want to do it any more.

From what MBK has said I would be concerned if they have done the work they claimed. That includes but is not limited to the replacement of the caliper. However concern is not an accusation of failure to do the work. I would want to examine the bike myself to be sure.

At risk of repeating myself customer service and quality of workmanship is the key to a successful dealership. Based on MBK's experience as reported here both appear to be lacking. And as someone who has a great deal of experience of both, impressions, correctly gained or not are what count in the service industry.

[Bri w]

Irrespective of did the work need doing or not, or is the bike in a better state than when handed to the dealer this is a fine example of customer service at its very best.

Franchised dealers have captive markets - let Suzuki know how you feel, cc the letter to the dealer.

For small jobs, ask for help. For big jobs, take it elsewhere.

[STRAMASHER]

Originally Posted by Milky Bar Kid

I then had to sit for 3 hours and wait on the next bus - in full gear. Got on the bus, like a twonk wearing leathers and looking like a total Tard...


Never again.

I'm not laughing at your misfortune (I have been burnt in some way or another by nearly every bike shop on the west coast over the years, I am now fussy beyond belief) but that bit had me ****ing myself.

Had to do that recently. Never again.

"Fell aff yer bike sonny?" (I'm 39)

[JamesMio]

I'm not so confident yet on brakes, but if you've just had the big service, the next one is only the easy stuff (oil, plugs & filters) which I can easily come and show you how to do in under an hour for the lot.

My rates are a cuppa and biscuits of your choice!

For the bigger stuff, in Dumfries there's Abbey Motorcycles (Irongray Ind Est) and Robert Dunns (who I'd forgotten about when I spoke to you on Facebook). Both of which are well regarded over here and I've not had any problems with either. I use Cris @ Abbey a) because he's literally down the road from me, and b) because I know him from the local IAM group. My dad's been using Rab Dunn's for 20 years he's always been happy with him too.

[hindle8907]

Customer service , pahh what a bunch of Tits ....
Just find your self a good local mechanic in future or get help off the org ....
I would never take my bike to a dealers its asking for trouble,
All they like is nice shiny new bikes which they rub over with a cloth and throw a bit of grease on .

£3.38 for health and safety???, WTF is that for?