Consumer Question - Can I take a Plasma back?

[Shellywoozle]

Get ya money back some lovely offers on Sony 37" in Sainsburys at the moment for £299.

As for the OP, I would personnaly put it all back in the box as you had it and not explain it has been on an hour. As long as you have not marked it, damaged it etc how would they know.

[tigersaw]

Originally Posted by Shellywoozle

Get ya money back some lovely offers on Sony 37" in Sainsburys at the moment for £299.

Just check exactly what you are buying in sainsburys. Sony make 'exactly the same but different' models in their ranges. A 'V' instead of a 'W' in the model number of an identical telly means a lot.

Restocking fees are not legal, at least with distance selling, ask wemoto, i had them refund me after i informed them after finding out a few weeks after. they refunded instantly no arguing. So if anyone has paid a restocking fee, you have been duped.

This does not affect your consumer rights and if you open the goods to inspect them, you can still cancel your purchase at any time either before or up to 7 working days* following the day the goods are delivered.
You can cancel your purchase by:
- returning the product to one of our stores with your receipt and bringing the card you paid with so we can credit it, or
- emailing us at aftersales@currys.co.uk to request that we collect the product, or
- phoning us on 0844 561 1234 with your order reference number and delivery details to hand

You have opened it to inspect it and now want to cancel, as long as you have the packaging just take it back. Assuming it was from curry's

[JediGoat]

I'm assuming the OP has sorted this out by now, and as he was offering to take the item back to exchange for a more expensive one, I'd be surprised if the store had an issue with this (assuming the item had all packaging in good condition).

For anyone unsure about your legal right on purchases (which do not necessarily reflect what the seller will offer you, they are often far more obliging):

"You do not have a right to a refund under the Sale of Goods Act 1979 if you have simply changed your mind about a purchase or decided that you do not like it."

Source - Consumer Direct

Whether you think it fortunate or unfortunate, the Sale of Goods Act does not provide legal cover for spending money on a whim then changing your mind or wishing you had thought more carefully.

In my line of work it seems everyone likes to buy shiny new untouched items, yet many want to be able to wrap them back up and take them back when they change their mind. The two things won't work together

Jo

P.s. I'm being very 'bah-humbug' this Xmas...maybe even this year...roll on a new one when I can try to rediscover my sense of humour

[squirrel_hunter]

Originally Posted by speedplay

Legally, you dont have to accept a credit note if you do decide to ask for a full refund either as its not a legal tender.

Thats a new one on me. Now it has been some years since I've had to quote the Sale of Goods Act in anger, so for my own interest... how so?

As for the OP, you have entered into a contract of sale which has been fulfiled on the part of the supplier. Just because it does not meet your requirements does not mean you are entitled to return the goods as the goods are as described. However I know of no store that would refuse the return of an item such as this especially when you will be purchasing a more expensive item in its place. Use the lines that Spiderman has given and you will have no problem.

These days any good retailer knows that the returns and aftersales service is as important as the sale itself, which is a stroke of luck eh?

[tigersaw]

Originally Posted by shop_addict

everyone likes to buy shiny new untouched items, yet many want to be able to wrap them back up and take them back when they change their mind. The two things won't work together

Argos are a bugg*r for that - if its all taped up again insist on an inspection - most likely its come back within the 30 days they give you. They often say its only been opened for a 'viewing'.
Yea right, so why did my new phone have someone elses numbers programmed in it then?

Ok, I went to the store to discuss this and to be fair they offered me a full refund, not a credit. No re-stocking fee or hadling charge. So thats all great, plus plus in my eyes. However, we do have a 21 foot living room so decided to re-arrange the room and save money. So I have kept the tv and am now quite pleased with it, plus saved myself extra expense too. The Mrs is happy and so am I.

Cant fault the offer of a refund eh, my story was simply got it home and took it out the box and saw that it was clearly too big for my requirements and should have got a 37". The manager said, "no problem". Im please with the service and will be going there again.

It was an interesting thread this, so thanks for all the replies and I hope you all have a great new years and all the best for 2010.

[Spiderman]

good customer service for a change, thats nice to hear.